Associate Product/Market Manager

SWIFT; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

SWIFT is seeking a Product Manager for Payments Data Quality and Analytics in Kuala Lumpur. The role involves defining team objectives, managing product offerings, and collaborating with stakeholders to enhance customer satisfaction. Ideal candidates will have a strong background in product management, data analytics, and excellent communication skills within a diverse environment.

Benefits

Competitive package

Career control

Diverse and inclusive environment

Qualifications

• Minimum of 5 years of experience in product management.
• Relevant experience in Data & Analytics or Financial Industry sector.
• Strong stakeholder management skills.

Responsibilities

• Define and execute team objectives aligned with company strategy.
• Manage and enhance product offerings based on customer requirements.
• Collaborate with internal teams for cohesive product development.

Skills

Stakeholder management

Analytical mindset

Communication skills

Proactiveness

Team player mindset

Education

Bachelor’s degree in business or related field

Tools

Confluence

Jira

MS Office Suite

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

About the Role

Swift, and more specifically our Data and Services Tribe, is hiring a Product Manager for the Payments Data Quality and Data Quality Analytics products to join a team of experts passionate about delivering insights through a set of dashboards supporting institutions in their adoption of rich and structured data of ISO 20022 messages. As a driving force of technological change and customer value, our Data and Services tribe will offer you a unique opportunity to expand your reach in terms of knowledge and network and build your expertise through Swift’s global platform. This is a great opportunity for a strong professional and team player who enjoys a combination of strategic thinking, responding to ongoing market developments, leveraging data insight, analysis and technology, and interacting with stakeholders and customers.

Key Responsibilities

• Define and execute the Data Quality Services team objectives and ambitions, ensuring alignment with the company level strategy.

• Work with the Data Quality Services Product Owner to manage and enhance the Payments Data Quality and Data Quality Analytics offerings based on customer requirements and evolving regulations to stay relevant in the market.

• Understand customer pain points, consolidate feedback, translate and process business requirements to execution plans.

• Develop detailed project plans or campaigns, monitor progress, and adjust as necessary to meet agreed upon goals.

• Collaborate with internal teams (business analysts, engineering, operations, customer experience, business development, global security, risk and customer support) to ensure cohesive product development and delivery.

• Engage with external stakeholders, including financial institutions, to ensure good relationship to drive product success, as well as to keep an all-rounded feedback loop for timely resolution when issues arise.

• Communicate and collaborate effectively with diverse, globally distributed teams, respecting and adapting to various cultural norms and time zones to ensure seamless project execution and timely delivery.

• Present product updates and roadmap to senior management and key stakeholders.

• Contribute to customer webinars or workshops to create product awareness, discuss product evolution and potential enhancements.

Education & Experience

• Minimum of a bachelor’s degree in business or related field; or equivalent through experience.

• Minimum of 5 years of experience in product management with a passion for business intelligence and data storytelling.

• Relevant experience in a product or IT development environment, preferably within a Data & Analytics or Financial Industry sector.

Required Skill Sets:

• Proven track record of successfully managing business intelligence or payments solutions and maintaining customer satisfaction.

• Excellent proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

• Strong adherence to operational excellence, setting clear standards for quality and customer happiness

• Drives successful outcomes through collaboration, influence and partnership in a complex, matrix environment.

• Strong stakeholder management skills to manage and build strong relationships with both internal and external stakeholders.

• Result-oriented with a strong focus on achieving goals and delivering high-quality products.

• Great communication skills, with an excellent command of spoken and written English.

• Analytical mindset and conceptual thinking. Organized way of working.

• Ability to work autonomously, remotely from some colleagues and in an Agile context with its associated tools (Confluence and Jira).

• Team player mindset. Ability and desire to succeed in a diverse, multi-cultural environment, across varied geographies and teams.

• Proactiveness and the ability to adapt to changes and new priorities.

Preferred Skill Sets

The following are a plus:

• Knowledge of financial and data compliance.

• Willingness to build up thorough knowledge of data content.

• Exposure to the banking industry and payments landscape.

• A good understanding of ISO20022 standards.

• Knowledge of payments, transactional and non-transactional data, Swift GPI or other Swift products & services.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.