Director, ERP Service Operations

Ansell; Cyberjaya; On-site; MYR 120,000 - 150,000; Full time

Job summary

Ansell seeks a Director of ERP Service Operations in Cyberjaya, Selangor, to shape IT strategies and oversee ERP systems. This role involves managing upgrades, security, and collaboration with stakeholders to enhance operational efficiency. Join us to lead towards a safer future!

Benefits

Competitive compensation plan

Flexible and hybrid work model

Professional development programs

Opportunities for advancement

Qualifications

• Proven experience with ERP systems (D365) in a global environment.
• Deep expertise in continuous improvement and business transformations.

Responsibilities

• Lead the steady-state support and audit readiness for ERP systems.
• Own the end-to-end upgrade process and ensure technical standards.
• Foster partnerships with business stakeholders and IT teams.

Skills

Problem-Solving

Communication

Collaboration

Strategic Direction

Continuous Improvement

Tools

Oracle EBS

SAP

D365

WMS/TMS

EDI

Job description

Why Ansell?

At Ansell, we stay two steps ahead of workplace risk to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear to keep workers safe and productive across industrial, medical, and consumer applications.

Discover more about our company, our people, and our values by visiting us at Ansell.

Ansell is looking for a Director of ERP Service Operations to join our team in Cyberjaya, Selangor!

In this position you will play a vital role in shaping and executing IT strategies aligned with business goals, overseeing end-to-end operational support for Ansell’s ERP systems. Reporting to the IT VP of Enterprise Applications, you will lead release management, development, testing, security, and support activities to ensure best-in-class service and system stability. Acting as a key liaison between IT and regional business teams, you will champion process improvements, manage production issues through root cause analysis and resolution, and drive biannual D365 platform upgrades. This hands-on techno-functional role demands strong problem-solving, communication, and collaboration skills to deliver quality solutions and enhance operational efficiency.

What benefits and opportunities does Ansell offer?

• Competitive compensation plan, including a performance based annual incentive.
• Flexible and hybrid work model.
• A culture of belonging and inclusion, collaboration thrives, and everyone feels seen, heard, and empowered—across our global community.
• Ansell University, LinkedIn Learning and Mentorship programs to develop professional and interpersonal skills.
• Opportunities to advance and grow within the company through LinkedIn Learning and Mentorships.

What your role will be?

• ERP and Production Ecosystem Ownership – Lead the steady-state support and audit readiness for systems including Oracle EBS, SAP, D365, WMS/TMS, EDI, and middleware.
• Release, Upgrade & Testing Management – Own the end-to-end upgrade process, automated regression testing, and ensure all developments meet best-in-class technical standards.
• Security & Compliance – Oversee D365 security roles and support internal/external audits across all core systems.
• Stakeholder & Team Collaboration – Foster strong partnerships with business stakeholders and IT teams, and build internal capability to meet evolving demands.
• Governance, Budget & Customer Satisfaction – Maintain SLAs, track regional IT expenses, make sourcing decisions, and drive continuous improvement in user experience and team training.

What will you bring to Ansell?

• Proven experience with ERP systems (D365) in a global environment.
• Strong capability in setting strategic direction, with sound judgment on when to consult and when to decide independently.
• Adept at working within highly structured and standardized frameworks.
• Deep expertise in continuous improvement, enabling effective goal setting and tracking progress through business transformations and system implementation projects.
• Advanced research and networking skills to stay current with innovations and introduce best practices to support business stakeholders.

Join us to lead the world to a safer future, apply today!

Equal Opportunity Employer

Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, marital status, parental status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Our Commitment to Belonging and Inclusion

Ansell’s vision is about creating safe spaces where all perspectives are valued alongside individual contributions. When we say that everyone deserves to belong, feel included and empowered at work., it's not just words. We want applicants to know that we endeavor to create an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It’s what drives Ansell as an organization towards a workforce that reflects the communities in which we operate, it’s what drives us to serve our customers and stakeholders with pride, and it’s what differentiates Ansell.

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