Order Management Specialist, Order-to-Cash (O2C)

PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the Oil & Gas industry is hiring an Order Management Specialist to handle end-to-end order processing. This hybrid role requires strong communication skills and experience in customer service. Ideal candidates should have a Bachelor's degree and familiarity with SAP. Join a dynamic team and contribute to a pivotal role in the Order-to-Cash cycle.

Qualifications

• 3–4 years of experience in customer service or order processing.
• Experience managing global stakeholders.
• Hands-on experience with SAP is an added advantage.

Responsibilities

• Act as the primary liaison for customers and teams.
• Receive and process customer orders via multiple channels.
• Ensure orders are complete, accurate, and delivered on time.

Skills

Communication

Detail-oriented

Problem-solving

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Engineering

Bachelor’s Degree in IT

Tools

SAP

Salesforce

Genesys

JDE

Manta

Job description

Order Management Specialist, Order-to-Cash (O2C)

WE’RE HIRING: Order Management Specialist

Location: Bangsar South City, Kuala Lumpur
Industry: Oil & Gas (Shared Services)
Working Hours: 9:00 AM – 6:00 PM
Work Mode: Hybrid (3 days in-office, 2 days WFH)
Contract: 12 months contract with PERSOLKELLY
Salary: RM6,000 – RM8,500 (based on experience & qualifications)

About the Role
As an Order Management Specialist, you'll be the first point of contact for customers across the globe—handling end-to-end order processing for international and domestic marine and energy products. From ensuring compliance and coordinating delivery to resolving issues and liaising across teams, this is a pivotal role in the Order-to-Cash (O2C) cycle.

Key Responsibilities
Act as the primary liaison for customers, sales managers, logistics, and supply chain teams
Receive and process customer orders via phone, email, or fax
Ensure all orders are complete, accurate, compliant, and delivered on time
Maintain close coordination with the Credit team to ensure credit clearance
Proactively monitor delivery status, vessel ETAs, port changes, and product availability
Handle inquiries related to pricing, supply delays, and out-of-hours incidents
Record and manage customer complaints and service non-conformances
Use multiple systems including SAP, Salesforce, Genesys, JDE, Manta

What We’re Looking For
Bachelor’s Degree in Business, Engineering, IT, or related field
3–4 years of experience in customer service or order processing
Experience managing global stakeholders (e.g. Chief Engineers, Ship Captains, Purchasers)
Hands-on experience with SAP is an added advantage
Proven ability to multitask and thrive in fast-paced environments
Strong communication skills in English (written and spoken)
Detail-oriented with a customer-first mindset
Familiarity with marine and energy logistics is a plus

Preferred Qualifications
Experience in Shared Service Centers or Oil & Gas industry
Accredited as a Lean Practitioner
Strong interpersonal and problem-solving skills
Ability to manage complex orders across time zones

How to Apply
Interested candidates are encouraged to send their resumes to:
Siti Nur Syahira at [e-mail]

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Order Management Specialist? Which of the following Customer Relationship Management (CRM) systems do you have experience using? How much notice are you required to give your current employer?

Human Resources & Recruitment 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, please visit www.persolkelly.com

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