Products and Customer Service Specialist

SACHAWAY SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Products and Customer Service Specialist, where your passion for exceptional customer service will shine. In this full-time role, you'll be the first point of contact for our valued customers, addressing inquiries and resolving issues with professionalism and care. You'll collaborate with dynamic teams, participate in ongoing training, and contribute to enhancing the customer experience. If you're ready to make an impact in a supportive environment that values innovation and excellence, this is the perfect opportunity for you!

Qualifications

• Experience in customer service or similar role, preferably in call center or retail.
• Ability to work in a fast-paced, customer-centric environment.

Responsibilities

• Responding to customer inquiries and resolving issues efficiently.
• Providing detailed product information to assist customers.
• Collaborating with sales and marketing teams for a seamless customer journey.

Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Customer Service Experience

Proficiency in English

Proficiency in Mandarin

Proficiency in Cantonese

Education

SPM/Diploma/Advanced Diploma

Bachelor's Degree/Post Graduate Diploma

Job description

Products and Customer Service Specialist

About the role

Are you passionate about delivering exceptional customer service? As a Products and Customer Service Specialist at SACHAWAY SDN BHD, you will be responsible for providing high-quality support to our valued customers. This is a full-time position based in our office in Shah Alam, Selangor.

What you'll be doing

Responding to customer inquiries and resolving issues in a timely and efficient manner

Providing detailed information about our products and services to help customers make informed decisions

Documenting customer interactions and maintaining accurate records

Identifying opportunities to improve the customer experience and making recommendations to the team

Collaborating with the sales and marketing teams to ensure a seamless customer journey

Participating in regular training to stay up-to-date with product knowledge and customer service best practices

What we're looking for

Excellent communication and interpersonal skills, with the ability to provide friendly and professional customer service

Strong problem-solving and critical thinking skills to address customer concerns effectively

Proficiency in English, Mandarin and Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.

Ability to work in a fast-paced, customer-centric environment

Demonstrated experience in a customer service or similar role, preferably in the call center or retail industry

Candidate must possess at least SPM/Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in related field and equivalent. Fresh graduates are encourage to apply too

Candidate will act as a Products and Customer Service Specialist for this job position

About us

SACHAWAY SDN BHD is a leading provider of high-quality products and services in the call center and customer service industry. With a strong focus on innovation and customer satisfaction, we strive to be the go-to partner for our clients. Our team of dedicated professionals is committed to delivering excellence in everything we do, and we are proud of our reputation for exceptional service.

Apply now to join our team and be a part of our continued success!

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer service specialist? Which of the following languages are you fluent in? Do you have customer service experience? How would you rate your English language skills?

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