Service Desk Analyst | Kuala Lumpur, MY

FNZ Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the financial services sector is seeking an IT Support professional in Kuala Lumpur. The role involves providing technical support, managing user access, and ensuring the smooth operation of corporate systems. Ideal candidates will have experience in support roles and a strong understanding of Microsoft products.

Qualifications

• Experience in a similar support role is advantageous.
• Proficiency in English communication.
• Understanding of Virtualisation (ESXi / vSphere) and Active Directory.

Responsibilities

• Providing high-quality First Line Support to users.
• Managing Azure and on-premises Active Directory Users & Groups.
• Performing daily checks, BAU monitoring, and fault resolution.

Skills

Communication

Infrastructure skills

Teamwork

Problem Solving

Job description

This role is both highly technical and user-facing, involving duties aligned with 1st-2nd Line Support functions.

Specific Role Responsibilities

• Providing high-quality and timely First Line Support to users through our Helpdesk Software.
• Desktop Deployment Services (preferably Intune/Autopilot).
• Managing Azure and on-premises Active Directory Users & Groups and Group Policy.
• Supporting Microsoft Email systems.
• Managing user access for FNZ internal bespoke applications.
• Supporting all corporate office systems, including Office 365, printers, desktops/laptops, and mobile devices.
• Maintaining Asset Register.
• Providing remote support to internal clients.
• Performing daily checks, BAU monitoring, and fault resolution.
• Following service desk processes and procedures.
• Performing basic connectivity and network troubleshooting.
• Sharing knowledge and mentoring colleagues.
• Documenting technical fault solutions.
• Recommending improvements to IT services.
• Ensuring adherence to IT policies.

Experience Required

• Experience in a similar support role is advantageous.
• Proficiency in English communication.
• General infrastructure skills and knowledge of Microsoft Desktop and Server products.
• Understanding of Virtualisation (ESXi / vSphere) and Active Directory.
• Good understanding of IP network fundamentals.
• Ability to work well in a team and independently.