Customer Service Specialist

Agensi Pekerjaan JEV Management Sdn. Bhd on behalf of BPO company; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a Full-time Customer Service Specialist to join their dynamic team in Iskandar Puteri. This role offers a chance to engage with customers through various channels, addressing inquiries and resolving issues related to e-hailing and food delivery services. With no prior experience required, this is an excellent opportunity for individuals looking to start their career in customer service. The company provides comprehensive training and benefits, including annual leave, sick leave, and a supportive work environment. If you're ready to make a difference, apply now!

Benefits

EPF

SOCSO

EIS

Paid training for 1 month

12 days annual leave

14 days sick leave

FREE Shuttle service

Qualifications

• No experience required; must have SPM education or equivalent.
• Fluent in English and Malay for effective communication.

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Handle customer complaints and service-related issues.
• Assist with order changes, cancellations, and refunds.

Skills

Fluency in English

Fluency in Malay

Education

SPM or equivalent

Job description

Agensi Pekerjaan JEV Management Sdn. Bhd on behalf of BPO company is hiring a Full time Customer Service Specialist role in Iskandar Puteri, Johor Darul Ta'zim. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Expected salary: RM2,800 per month

Requirements:

• must have at least an SPM education level or equivalent.

• Working hours will be 24 Hours rotational shift (9 Hours including 1 hour break)

• 6 Workdays and 1 Rotational Off day including working on weekend

• Fluent in English and Malay .

• Must be work on site at Medini 7 Office(JOHOR)

• Start date will be 14 May

Responsibilities:

• Respond to customer inquiries through phone, chat, and email about e-hailing, food delivery, and other services.

• Handle customer complaints and issues related to drivers, service quality, and order discrepancies.

• Assist customers with order changes, cancellations, and refunds smoothly.

• Communicate any updates in service policies clearly to customers.

• Stay updated on service policies, procedures, and customer service best practices.

Benefits:

• Company benefits include EPF, SOCSO, EIS, etc.

• You will be entitled to 12 days of annual leave and 14 days of sick leave (calculated on a pro-rata basis).

• The company provides paid training for 1 month.

• FREE Shuttle service at some location.

• Location: NEAR Nusa Jaya

• Salary up to RM2800 (basic salary RM2,100 + KPI RM400 + RM300 Night Shift Allowance).