Relationship Manager (Nationwide)

AFFIN Group; Lahad Datu; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and drive account profitability. In this role, you will maximize earnings potential while ensuring quality credit processing and managing a diverse portfolio of SME accounts. Your expertise in marketing and credit processing will be essential as you coordinate with various departments to optimize efficiency and customer satisfaction. This position offers a dynamic environment where you can leverage your strong public speaking and presentation skills to make a significant impact. Join us and be part of a forward-thinking organization that values innovation and excellence.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and manage a portfolio of SME accounts.
• Ensure quality credit processing and monitor overdue accounts.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Client Relationship Management

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

ORM Tools (RCSA, KCS, KRI, ScAN)

Job description

Join us at AFFIN and create your future!

At AFFIN, open minds meet to inspire great work. Stay at the forefront of the industry and make a difference.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure prompt and quality credit processing.
• Monitor overdue accounts and undertake measures to prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Manage customer relationships and interfaces.

Operations Management

• Proactively manage a portfolio of SME accounts by monitoring their status and credit risk.
• Coordinate with branches and head office departments to optimize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and adhere to BNM’s policies and Bank’s AML Guidelines.
• Serve as Backup Operational Risk Coordinator, implementing ORM activities.
• Lead ORM activities within the Business Unit.
• Report operational defects via the Loss Event Database promptly.
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risks.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English, both oral and written.
• Strong public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.