E-Commerce Customer Service

CHONG EE SEA PRODUCTS SDN. BHD.; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a dynamic team at a forward-thinking company specializing in frozen food and grocery products. This role emphasizes customer service excellence, where you'll respond to inquiries and assist customers with their orders. You'll coordinate delivery schedules and liaise with logistics partners to ensure timely dispatch. Ideal candidates will possess strong communication skills and a problem-solving attitude, thriving in a fast-paced environment. This position offers an opportunity to grow within a supportive team dedicated to enhancing customer experiences in the e-commerce space.

Qualifications

• At least a Diploma/Bachelor Degree or equivalent is required.
• Experience in e-commerce customer service or retail is preferred.

Responsibilities

• Respond to customer inquiries via email, chat, and phone promptly.
• Assist customers with order placement, tracking, and returns.
• Plan and coordinate daily delivery schedules.

Skills

Communication Skills

E-commerce Customer Service

Multitasking

Organizational Skills

Problem-solving

Education

Diploma/Bachelor Degree

Tools

E-commerce Platforms (Shopee, Lazada)

Job description

Minimum Requirements

1. Possess at least a Diploma/Bachelor Degree or equivalent
2. Experience in e-commerce customer service or retail (preferred)
3. Strong communication skills (written and verbal)
4. Familiarity with e-commerce platforms (e.g., Shopee & Lazada)
5. Ability to multitask and manage time effectively
6. Organizational skills and basic understanding of delivery logistics
7. Problem-solving attitude and the ability to stay calm under pressure
8. Knowledge or interest in frozen food and grocery products is a plus
9. Able to work independently or as part of a team

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone
• Assist customers with order placement, tracking, returns, and product information
• Handle complaints and resolve issues to ensure customer satisfaction
• Plan and coordinate daily delivery schedules to ensure timely dispatch and delivery
• Liaise with logistics partners and internal teams to optimize delivery routes and resolve delivery issues
• Update customer records and maintain accurate documentation of interactions
• Review customer service feedback and performance standards regularly
• Provide feedback and suggest improvements to enhance customer experience
• Perform any ad-hoc tasks as assigned by superiors
• Carry out any other duties as assigned by the company, presently or in the future

Additional Information

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have in a Customer Service role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

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