Personal Banker - Bancassurance (Northern Region)

RHB Banking Group; Penang; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading banking group in Malaysia is seeking a Sales Executive to promote life-insurance products through a Bancassurance partnership. The role involves engaging with customers, achieving sales targets, and maintaining strong customer relationships. Ideal candidates should possess strong sales skills and a background in financial planning.

Qualifications

• Strong sales skills and ability to meet targets.
• Experience in customer relationship management.
• Knowledge in financial planning and insurance products.

Responsibilities

• Promote and market life-insurance products to customers.
• Conduct needs-based selling and assist with policy inquiries.
• Collaborate with branch personnel on sales campaigns.

Skills

Sales Skills

Customer Relationship Management

Financial Planning

Education

Bachelor's Degree in Finance or related field

Job description

Primary Objective

• To promote various types of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine.
• To professionally sell a wide range of banca products to existing and prospective customers.
• To achieve sales/revenue targets assigned by the Bank and contribute towards the overall branch targets.
• To maintain regular contact with customers to develop relationships for a higher share of customers’ wallet.
• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables.
• Prepare and proactively execute sales plans.

Key Responsibilities

Sales Planning & Activities

• Promote, introduce, and market a range of Tokio Marine’s life-insurance products to Bank’s customers, including Whole Life Plan, Endowment Plan, Medical Plan, and Investment-Linked Plan.
• Perform needs-based selling by understanding customers’ financial goals, protection needs, savings, education, medical, and retirement planning.
• Brief customers and ensure they understand the insurance plan features, charges, and provide quotations and product disclosures.
• Assist customers with premium payments, policy inquiries, policy servicing, and claims-related matters.
• Prepare and proactively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads.
• Actively participate and collaborate with other sales personnel at branch/region on sales activities and campaigns for customer acquisition and retention.
• Plan and identify opportunities for cross-selling and up-selling to increase customers’ PHR and revenue.
• Set appointments, conduct sales visits, prospect, and engage with customers.

Sales Management

• Maintain regular contact with existing customers to foster closer relationships and generate referrals.
• Work closely with the Branch Manager and Regional Sales Heads on sales activities, promotions, and campaigns.
• Ensure compliance with CPD hours and the completion rate of CFF forms.
• Adhere to the Bank’s policies, procedures, and observe the sales code of ethics.