FRONT OFFICE MANAGER

Melia Hotels & Resorts; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

Ein modernes Hotel in Kuala Lumpur sucht einen erfahrenen Front Office Manager, um das Team zu verstärken. In dieser spannenden Rolle sind Sie verantwortlich für die Gewährleistung eines außergewöhnlichen Kundenservices und die reibungslose Durchführung aller Front-Office-Aktivitäten. Sie werden das Front Office Team leiten, Schulungen durchführen und sicherstellen, dass alle Gästeanfragen professionell bearbeitet werden. Das Hotel bietet ein unterstützendes und dynamisches Arbeitsumfeld mit Möglichkeiten zur beruflichen Weiterentwicklung und einem Fokus auf Work-Life-Balance. Wenn Sie eine Leidenschaft für Gastfreundschaft haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Gesundheits- und Wellnessinitiativen

Unterstützendes Arbeitsumfeld

Work-Life-Balance

Qualifications

• Mindestens 2-3 Jahre Erfahrung als Front Office Manager oder in einer ähnlichen Rolle.
• Fähigkeit, ein Team zu führen und zu motivieren.

Responsibilities

• Überwachung aller Aktivitäten am Empfang und Concierge.
• Schulung des Front Office Personals zur Bereitstellung hervorragender Dienstleistungen.

Skills

Kommunikationsfähigkeiten

Teamführung

Problemlösungsfähigkeiten

Entscheidungsfindung

Fließend in Englisch und Bahasa Malaysia

Education

Abschluss in Hotelmanagement oder verwandtem Bereich

Tools

Opera Cloud

Job description

About the role

We are seeking an experienced Front Office Manager to join the dynamic team at INNSiDE by Melia Kuala Lumpur in Cheras, Kuala Lumpur. As a full-time Front Office Manager, you will play a crucial role in ensuring exceptional customer service and the smooth operation of our hotel's front-of-house operations.

What you'll be doing

1. Overseeing all front desk and concierge activities to maintain high standards of guest service
2. Handling guest inquiries, reservations, and complaints with professionalism and empathy
3. Supervising and training front office staff to deliver outstanding service
4. Ensuring accurate and timely check-in and check-out procedures
5. Managing the front office budget and optimizing resources
6. Implementing and monitoring front office policies and procedures
7. Collaborating with other departments to provide seamless guest experiences
8. Analyzing guest feedback and data to identify opportunities for improvement

What we're looking for

1. Minimum 2-3 years of experience in a Front Office Manager or similar supervisory role within the hospitality industry
2. Strong communication and interpersonal skills with the ability to lead and motivate a team
3. Excellent problem-solving and decision-making abilities
4. Familiarity with Opera Cloud, hotel management software, and computer systems
5. Thorough understanding of hotel operations, including reservations, check-in/check-out, and guest relations
6. Ability to work flexible hours, including weekends and holidays
7. Fluency in English and Bahasa Malaysia; proficiency in local dialect(s) or Mandarin is an advantage for communicating with Chinese tourists

What we offer

At INNSiDE by Melia Kuala Lumpur, we are committed to providing a supportive and rewarding work environment. Our benefits include competitive remuneration, career development opportunities, and health and wellness initiatives. We promote a healthy work-life balance and foster a dynamic, collaborative, and inclusive culture.

About us

INNSiDE by Melia Kuala Lumpur is a modern, vibrant hotel located in Cheras, Kuala Lumpur. As part of Melia Hotels International, we focus on delivering exceptional guest experiences and sustainable tourism. Our passionate team works together to create unforgettable moments for our guests.

If you are excited about this opportunity and believe you have the skills and experience to excel as our Front Office Manager, we encourage you to apply now.