Customer Service executive JB

EssilorLuxottica; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a global leader in eyewear and eyecare, where you will play a vital role in customer support and order management. This position offers the opportunity to work in a dynamic environment, assisting Mandarin-speaking customers and suppliers. You will engage in various tasks, from handling inquiries to processing orders, all while contributing to a diverse and inclusive workplace. If you are passionate about customer service and eager to learn, this role is perfect for you. Be part of a community dedicated to transforming the vision care industry and making a difference in people's lives.

Qualifications

• Ability to communicate effectively in Mandarin and English.
• Experience in customer service or support roles.

Responsibilities

• Interact with customers to resolve inquiries and complaints.
• Assist in placing orders and processing returns.
• Support warehouse operations and manage inventory.

Skills

Mandarin Language Skills

Customer Service

Technical Troubleshooting

Education

High School Diploma

Bachelor's Degree

Tools

Rainbow System

Leonardo Platform

Job description

Job Description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a platform of high-quality vision care products, iconic brands loved by consumers, and a network that provides high-quality vision care and shopping experiences. Join our community of over 190,000 employees worldwide and be part of transforming the eyewear and eyecare industry.

We are looking for Mandarin-speaking candidates to work with Mandarin-speaking suppliers.

Key Responsibilities

1. Handling Inquiries and Resolving Issues: Interact with customers via various channels (phone, email) to answer calls, provide information, and resolve problems or complaints.
2. Providing Support: Assist customers in using products/services effectively, troubleshoot technical issues, and guide them through processes such as placing orders or making returns.
3. Create Orders in System: Help customers place orders in the Rainbow system (stock & RX lenses).
4. Process Credits and Returns: Receive and process customer returns, check the quality of lens returns.
5. Receive Parcels from HQ: Update receipt times, sort jobs, pack items, and flag completed orders in the system.
6. Collection from Dispatch: Sort and check items received from dispatch.
7. Send Parcels to HQ: Send jobs such as edging to HQ (frames stock and RX lenses).
8. Assist Warehouse: Pick lenses and invoice orders as needed.
9. Learning Leonardo Platform: Complete courses on Leonardo as part of training and learning processes.

Our Diversity, Equity, and Inclusion Commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities regardless of race, gender, ethnicity, religion, disability, sexual orientation, or other characteristics that make us unique.