Customer Service Officer

SNS Network (M) Sdn Bhd 512056-k; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Petaling Jaya is seeking a Customer Service Executive to handle customer calls and manage operational tasks. The ideal candidate will possess strong communication skills and a positive attitude. This role offers benefits like employee shares, annual bonuses, and training opportunities with major tech brands.

Benefits

Employee Shares Option Scheme (ESOS)

KPI rewards

Annual Bonus

EPF, SOCSO, EIS

Medical and Overtime Claims

Leave entitlements: Annual, Medical, Wedding, etc.

Staff Purchase Scheme

Product Training: Apple, Intel, Microsoft, APC, etc.

Overseas trips: Asia, America, Australia, Europe

Salary reviews twice per year

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge of Apple products is an advantage.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Perform inspections and manage warranty claims.
• Manage daily operational tasks to ensure smooth business operations.

Skills

Communication

Problem Solving

Analytical Skills

Time Management

Education

Diploma or Bachelor's Degree in Public Relations

Diploma or Bachelor's Degree in Marketing

Diploma or Bachelor's Degree in Business Administration

Job description

Job Responsibilities

• Handle inbound and outbound customer calls efficiently to ensure customer satisfaction through excellent service.
• Respond professionally and promptly to customer queries or complaints, facilitating swift resolution.
• Perform inspections, prepare reports, manage warranty claims, etc., to ensure high-quality work and meet all Service Level Agreements (SLAs).
• Manage daily operational tasks to ensure smooth business operations.
• Aim to achieve and maintain overall performance in accordance with SLA standards.
• Develop technical skills for professional services and undertake any ad-hoc assignments as required.

Job Requirements

• Possess at least a Diploma or Bachelor's Degree in Public Relations, Marketing, Business Administration, or equivalent.
• Fresh graduates are welcome to apply.
• Proficient in English, Bahasa Malaysia, or Mandarin.
• Organized with strong communication and excellent time management skills.
• High conceptual, analytical, and problem-solving skills.
• Positive attitude, self-motivated, and customer service-oriented.
• Knowledge of Apple products is an advantage.
• Willing to work half-day on Saturdays and five days a week.
• Willing to work at 3 Two Square, Petaling Jaya, Selangor.

Job Benefits

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• Annual Bonus
• EPF, SOCSO, EIS
• Medical and Overtime Claims
• Leave entitlements: Annual, Medical, Wedding, etc.
• Staff Purchase Scheme
• Product Training: Apple, Intel, Microsoft, APC, etc.
• Overseas trips: Asia, America, Australia, Europe
• Salary reviews twice per year