Change Manager - Assistant Vice President (Hybrid)

Citi; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Change Manager - Assistant Vice President, where you will play a crucial role in enhancing business processes within a global bank. This position offers a unique opportunity to develop your analytical and communication skills while working on significant business change projects. You'll collaborate with diverse teams, ensuring smooth transitions and effective stakeholder communication. With a commitment to employee growth, this innovative firm provides extensive training and support, empowering you to make a meaningful impact in the financial services sector. Embark on a rewarding career journey that prioritizes your professional development and well-being.

Benefits

Paid Parental Leave

Telehealth Options

Health Advocates

Confidential Counseling

Learning and Development Resources

Qualifications

• 5-8 years of experience in Investors Issuers related role.
• Strong knowledge of Transfer Agency operations.
• Effective verbal and written communication skills.

Responsibilities

• Assist in planning and designing business processes.
• Analyze and document client's business requirements.
• Manage, control and report on interdependent transfer agency projects.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Management Skills

Teamwork

Education

Bachelor’s/University degree

Tools

Transfer Agency platform

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Change Manager - Assistant Vice President ( Hybrid) ,Internal Job Title: Project Sr Analyst - C12 based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life.

Key responsibilities are:

• Assists in planning and designing business processes; assists in formulating ideas/ recommendations to improve and support our Transfer Agency business activities.
• Assists in analysing and documenting client's business requirements and processes; communicates these requirements to internal stakeholder, technology and core processing functions.
• Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
• Assists in developing and modifying systems requirements documentation to meet client needs.
• Participates in meetings with clients to gather and document requirements and explore potential solutions.
• Executes systems test from existing test plans either directly or with our offshoring UAT teams. Assists in analysing testing results in all phases.
• Participates in technical reviews and inspections to verify 'intent of change' is carried through all phases of the project, through to operational readiness.
• Manage, control and report on interdependent transfer agency projects.
• Develop an understanding of Citi’s APAC Investors Issuers strategy and Operating Model, in order to ensure that changes are delivered in line with our operating processes and service offering.
• Suggest areas for improvement in internal processes along with possible solutions with particular focus on reducing MTPs
• Manage internal and external approvals process following Citi’s corporate guidelines. Manage a review of legal documentation in order to align activities with contractual obligations.
• Liaise with offshore vendors through the recruitment, knowledge transfer and implementations stages.
• Communicate effectively within the Transfer Agency programme of activity in order to align activities and respond to conflicting timelines.
• Ensure a smooth/ seamless transition of business changes over a controlled framework.
• Coordinate, track and validate the effective transfer of knowledge as applicable.
• Communicate effectively with internal stakeholders and ensure timely escalation of issues.

Development Value:

• The candidate will have the opportunity to get involved with a range of projects from small to significant Business Change requests on the Transfer Agency operating model, system set and BAU activities.
• This is an ideal opportunity to grow and develop analysis skills, communication skills and develop a deeper technical understanding of the Clients supported by Transfer Agency globally.
• Significant exposure to the Funds Services leadership team across Operations, Product and Technology.

Qualifications:

• 5-8 years of experience in Investors Issuers related role to fund services operations and management
• Effective verbal and written skills
• Effective communication and analytical skills
• Strong knowledge of at least one market standard Transfer Agency platform
• Experience working with business processes and re-engineering
• Advantage: Formal BA/project management training/qualification

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Proven record of accomplishment in business analysis
• Strong interpersonal skills particularly in dealing with internal stakeholders and clients
• Energetic and ambitious person.
• Excellent organizational and management skills.
• Experience of remote teams.
• Ability to work under pressure and prioritise aggressive deadlines.
• High level of attention to detail.
• Ability to work as part of a team, managing conflict and openly addressing challenges.
• Work independently when required.
• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career,apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Operations - Core

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Job Family:

Operations Project Management

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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