Customer Service Specialist

STARTEK; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist, where you'll provide exceptional support in the printing industry. This role offers a dynamic team environment and opportunities for professional growth. You'll assist customers with inquiries and ensure high satisfaction through effective problem-solving and communication. With a competitive salary and additional benefits, this position is perfect for those looking to make a mark in customer service. Whether you're an experienced professional or a fresh graduate, we welcome your application!

Benefits

Paid Time Off

Health Coverage

Growth Opportunities

Supportive Team Environment

Qualifications

• Excellent verbal and written communication skills in English and Mandarin.
• Ability to think quickly and resolve customer issues efficiently.

Responsibilities

• Assist customers with inquiries and troubleshooting.
• Provide prompt responses via email, calls, and chats.
• Maintain accurate records of customer interactions.

Skills

Problem-Solving

Communication (English & Mandarin)

Customer Service Experience

Education

SPM or equivalent

Job description

Join Our Team as a Customer Service Specialist!

Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the printing industry? If so, we want to hear from you!

What We Offer:

• Job Position: Customer Service Specialist
• Working Hours: Rotational Shifts
• Salary: Monthly salary with a minimum of RM2800, plus KPI incentives up to RM500, night shift allowances up to RM400

Key Responsibilities:

• Product Support: Assist customers with inquiries, troubleshooting, and resolving issues.
• Communication: Provide prompt and courteous responses via email, calls, and chats.
• Reporting: Maintain accurate records of customer interactions and feedback.
• Customer Satisfaction: Ensure high customer satisfaction by delivering excellent service.

Skills & Qualifications:

• Problem-Solving: Ability to think quickly and resolve issues efficiently.
• Communication: Excellent verbal (English & Mandarin) and written skills. Mandarin is required to support Mandarin-speaking clients.
• Experience: Previous experience in customer service or technical support is preferred, especially in the printing industry. Fresh graduates and SPM leavers are welcome as training will be provided!

Additional Benefits:

• Paid Time Off: Generous vacation days and holidays (5 working days per week).
• Growth Opportunities: Professional development and career advancement.
• Health Coverage: Medical leave entitlement.
• Team Environment: Supportive and dynamic team atmosphere.

How to Apply:

Ready to make your mark in the printer industry? Submit your resume and a brief cover letter by clicking QUICK APPLY and tell us why you'd be a great fit! Our HR team will contact you.

Additional Information

Sign in and update your profile to see how your skills match this job. Your application will include questions about your right to work in Malaysia, expected salary, and Mandarin language skills.

Startek Malaysia is a global provider of technology-enabled BPO solutions, offering services across various industries worldwide. We are committed to delivering transformative customer experiences through a range of services including customer care, technical support, and analytics via multiple channels.