Assistant Helpdesk (Batu Gajah, Perak)

UEM Edgenta Berhad; Perak; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their customer support team. This role involves managing customer inquiries, generating reports, and ensuring compliance with health and safety regulations. The ideal candidate will have a strong background in customer service and data management, contributing to the optimization of assets and improvement of lives through quality services. Join a leader in asset management and infrastructure solutions, and be part of a team that serves numerous healthcare institutions across the region.

Qualifications

• 16 years of relevant work experience required.
• Ability to work independently and interact effectively.

Responsibilities

• Receive and escalate customer calls to technical personnel.
• Generate records of requests and complaints accurately.
• Produce daily aging reports to monitor performance.

Skills

Customer Service

Communication Skills

Data Management

Education

High School Certificate

Job description

Job Responsibilities

1. Receive calls from customers and escalate to technical personnel to address customer issues.
2. Generate and file records of all requests, work orders, and complaints accurately and promptly.
3. Produce daily aging reports to monitor operational performance.
4. Compile deduction mapping reports for validation meetings.
5. Coordinate internal communication between services to support operations.
6. Manage key administration related to security purposes.
7. Implement a callback system to enhance service quality.
8. Record data in systems and hard copies accurately and timely.
9. Comply with Health, Safety, Security & Environment (HSSE) regulations at the workplace.
10. Support company programs and activities related to HSSE and LEAN, such as toolbox sessions at intervals set by management.

Job Requirements

1. High School Certificate or equivalent.
2. Minimum of 16 years of relevant work experience.
3. Ability to work independently and in groups, with effective interaction across all levels of personnel.

About Us

UEM Edgenta is a leading Asset Management & Infrastructure Solutions company in the region, listed on Bursa Malaysia (KLSE: EDGENTA). Our mission is to optimize assets and improve lives through quality, technology-driven services focused on safety and efficiency.

Our expertise includes Healthcare Support, Property & Facility Solutions, Infrastructure Services, and Asset Consultancy, offering comprehensive services throughout the asset lifecycle.

We operate in Malaysia, Singapore, Indonesia, Taiwan, India, and the United Arab Emirates.

About The Team

Join our team serving over 300 hospitals across Malaysia, Singapore, Taiwan, and India. Edgenta Healthcare Support is a certified leader in non-clinical healthcare support services, serving numerous public and private healthcare institutions in Malaysia.