Customer Service Officer

Svenson Hair Center Sdn Bhd; Subang Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Officers to join their expanding team. This role is pivotal as the first point of contact for clients, ensuring a welcoming and efficient experience. Successful candidates will be proactive in assisting customers with their inquiries and managing appointment bookings to optimize service delivery. With a focus on teamwork and a positive attitude, you will contribute to a vibrant work environment. The company offers attractive commission structures, comprehensive insurance benefits, and opportunities for career growth, making it an exciting place to advance your career in customer service.

Benefits

Medical Insurance

Dental Insurance

Personal Insurance

Longevity Bonuses

Staff Discounts

Career Growth Opportunities

Qualifications

• Experience in admin and/or customer service preferred.
• Positive attitude and good team player.

Responsibilities

• Provide quality customer service and assist with inquiries.
• Monitor appointment system and handle payment transactions.
• Maintain records and assist with inventory management.

Skills

Customer Service

Interpersonal Skills

Communication

MS Office Proficiency

Job description

Reporting to the Center Manager/Operations Manager, the Customer Service Officer is the first contact point for clients and visitors to our center. As part of the team, the front desk executive’s role is to assist in the smooth and efficient running of the center, adhere to protocols at all times in line with the company strategy, goals, and values, and be knowledgeable about the services we provide.

Our team is expanding, and we are looking for multiple positions of Customer Service Officer.

Responsibilities

1. Provide quality customer service at all times; greet customers in a professional, friendly, and polite manner.
2. Proactively assist customers with inquiries related to their appointment bookings and follow up promptly on requests.
3. Monitor the appointment system to maximize available appointment times.
4. Handle payment transactions and ensure accuracy of records.
5. Maintain and accurately file records, and update clients' information.
6. Keep the counter area clean and organized.
7. Assist with inventory management.
8. Perform any ad hoc duties as requested by the center manager/operations executive.

Requirements

• Preferably with experience in admin and/or customer service.
• Positive attitude and a good team player.
• Good interpersonal skills with strong communication abilities.
• Good work attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Computer savvy and proficient in MS Office.

Working Location & Benefits

• High payout in commission with many incentive schemes to achieve your desired salary goals.
• Medical, Dental, and Personal Insurance Benefits.
• Longevity Bonuses.
• Staff discounts on products and treatment packages.
• Opportunities for career growth and progression.

Interested candidates are encouraged to apply online with a comprehensive resume via the