Assistant Operation Manager

INFINITEPAY SDN. BHD.; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Malaysia is seeking an Assistant Operations Manager to support operational processes, manage customer relations, and lead the operations team. The role involves ensuring fulfillment targets are met and requires flexibility to address customer inquiries. Ideal candidates will demonstrate strong leadership and communication skills.

Qualifications

• Experience in handling customer complaints and maintaining client relationships.
• Ability to assist in recruitment and onboarding of staff.

Responsibilities

• Support the Operations Manager in overseeing operational processes.
• Lead the operations team to ensure accurate order fulfillment.
• Coordinate with departments for smooth daily operations.

Skills

Customer Service

Team Leadership

Communication

Job description

1. Support the Operations Manager in overseeing the entire operational process and ensuring fulfillment targets are met.

2. Efficiently handle customer complaints while maintaining strong relationships with clients.

3. Assist in the recruitment and onboarding of operations staff.

4. Track and monitor the progress of key projects, ensuring milestones are achieved on time.

5. Lead the operations team to ensure customer orders are fulfilled accurately and delivered on schedule.

6. Coordinate with various departments to ensure day-to-day operations run smoothly and efficiently.

7. Act as the Operations Manager in their absence, taking responsibility for overall operations.

8. Be flexible and available, including weekends, to address customer inquiries or complaints promptly.

9. Promote effective communication within the team and across different departments.

10. Ensure accurate stock recording and develop accurate inventory replenishment plans and forecasts.

11. Assist in any ad-hoc tasks as assigned by the immediate superior.

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