Specialist, Customer Service

Entegris Asia; Kulim; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in plastics molding seeks a Specialist in Customer Service to enhance customer satisfaction by resolving complex inquiries. The role involves customer interaction, order processing, and relationship development. Ideal candidates have a Bachelor's degree and 2 years of experience in semiconductor sales and marketing, strong communication skills, and familiarity with SAP. Join a dynamic team committed to continuous improvement and customer excellence.

Benefits

Medical

Miscellaneous allowance

Education support

Dental

Parking

Vision

Attractive bonuses

Profit sharing

Healthy working environment

Qualifications

• Minimum 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and service-oriented mindset.

Responsibilities

• Respond to customer inquiries via phone and email.
• Develop and provide quotes, process Purchase Orders.
• Investigate and resolve complex customer issues.

Skills

Communication

Problem Solving

Critical Thinking

Teamwork

Education

Bachelor's degree

Tools

SAP

Job description

The Specialist, Customer Service, is responsible for resolving complex customer inquiries and issues, making decisions that enhance customer satisfaction. This role requires the ability to interpret policies and procedures to provide tailored solutions.

In this role you will:

1. Customer Interaction: Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions.
2. Quotation and Order Processing: Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.
3. Relationship Development: Foster and maintain relationships with both internal and external customers. Collaborate with Sales, Production, Logistics, Finance, and other cross-functional areas to meet critical customer needs such as expedites, accounts receivables, export compliance, etc.
4. Problem Resolution: Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.
5. Interpreting Policies: Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements.
6. Continuous Improvement: Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.

Traits we believe make a strong candidate:

• Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.
• Strong communication skills and a service-oriented mindset.
• Familiarity with SAP.
• Mature, independent, accountable, and possesses a strong sense of ownership.
• Ability to work effectively as part of a team.
• Accuracy, strategic thinking, and critical thinking skills.
• Willingness to learn and strive for excellence through continuous improvement.
• Capable of independent problem-solving and critical thinking.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer service specialist?
• Do you have customer service experience?
• Do you have order processing experience?

Chemicals & Plastics Manufacturing 1,001-5,000 employees

ENTEGRIS ( M ) Sdn Bhd, part of ENTEGRIS Inc, USA, is an industry leader in plastics molding for Contamination Control Solutions and Microenvironments. It offers growth opportunities and service excellence in high technology industries. Our state-of-the-art plastics injection molding plant, located in Kulim Hi-Tech Park Kedah, features an ultra-clean room manufacturing environment and is expanding for more product integration.

Our corporate purpose is to make Kulim Hi-Tech Park (KHTP) the group’s largest manufacturing centre by the end of 2009 and to be recognized as the world's leading provider of advanced materials management products, guided by our values of integrity, success, and relationships. We are committed to growing and grooming talented people willing to learn and take on multiple functions in a dynamic environment. Take a challenge, and we will pack the opportunities for you.

Perks and benefits include Medical, Miscellaneous allowance, Education support, Dental, Parking, Vision, and attractive bonuses, profit sharing, and a healthy working environment.