Relationship Manager (Nationwide)

AFFIN Group; Kulai; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and drive account profitability. In this dynamic role, you will manage a diverse portfolio of SME accounts, ensuring efficient credit processing and compliance with banking regulations. Your expertise in marketing and strong communication skills will be pivotal in identifying and nurturing high-value clients. Join a forward-thinking organization that values innovation and excellence, and make a meaningful impact in the banking sector. This is a fantastic opportunity to grow your career in a supportive environment that encourages professional development.

Qualifications

• Degree in relevant fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing.

Responsibilities

• Maximize earnings potential and monitor account performance.
• Manage a portfolio of SME accounts and coordinate with branches.

Skills

Public Speaking

Credit Processing

Client Relationship Management

Marketing

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

ORM Tools (RCSA, KCS, KRI, ScAN)

Job description

Join us at AFFIN and create your future!

At AFFIN, we foster an environment where open minds meet and inspiration thrives through a shared commitment to excellence. Here, you won’t just stay at the forefront of the industry—you can also make a meaningful difference.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure prompt and quality credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Manage customer relationships and interfaces.

Operations Management

• Proactively manage a portfolio of SME accounts, monitoring their status and credit risk.
• Coordinate with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator, ensuring adherence to BNM policies and Bank’s AML guidelines.
• Serve as Backup Operational Risk Coordinator, implementing ORM activities.
• Lead ORM activities within the Business Unit and liaise with GORM.
• Report operational defects and events via the Loss Event Database (LED).
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English, both oral and written.
• Strong public speaking and presentation skills.
• Knowledge of Bank’s credit, operations, and products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.