Assistant Store Manager (based in East Coast Mall, Kuantan)

New Balance; Pahang; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager for their location in East Coast Mall, Kuantan. The ideal candidate will lead store operations, manage a retail team, and ensure exceptional customer service. Applicants should have significant retail experience, strong leadership skills, and a passion for the brand. This role requires proactive individuals who can work in a fast-paced environment and are willing to take initiative. If you are motivated and eager to grow, we want to hear from you!

Qualifications

• At least 6 years of retail experience required.
• Proficiency in English and Bahasa Malaysia; Mandarin is a plus.
• Strong leadership and customer service skills.

Responsibilities

• Lead the store and support daily operations.
• Manage store keys and ensure timely opening/closure.
• Recruit and train retail team associates.

Skills

Leadership

Customer Service

Communication

Commercial Thinking

Teamwork

Education

Diploma / Bachelor’s Degree

Tools

Microsoft Office

Job description

Assistant Store Manager (based in East Coast Mall, Kuantan)

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We are looking for a talented candidate to undertake:

• Responsible and act as a leader and key person of the store.
• Supporting Senior Store Manager in daily operation and working under their direction.
• Responsible for managing store keys, store daily opening and closure on time.
• Executing the Game Plan set by Senior Store Manager, by setting up hourly and daily sales goals.
• Recruit retail team associates as and when required.
• Provide orientation for new retail employee.
• Providing product training and customer service standard in store regularly.
• Ensure housekeeping is completed every day.
• Ensure cash float, sales collection and monetary related amount are calculated accurately, stored carefully and bank in accordingly.
• Working closely with Senior Store Manager on store operations, manpower issue and provide improvement solutions and constructive feedback.
• Ensure store appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines.
• Monitoring stock movement and merchandise level in storeroom.
• Plan and prepare monthly duty roster of retail team associates under payroll cost and ensure attendances are met.
• Accountable for Loss Prevention & Security not limit to CCTV, inventory and spot checking.
• Prepare relative reports to Senior Store Manager monthly.
• Perform stock take activity for stores and responsible for stock loss occurred in store.
• Assist team with any other projects on an as needed basis.
• Perform any ad-hoc action assigned by the Management.
• Be resourceful in terms of capturing sales opportunities.
• Ensure retail team members follow SOP as per according to Management and Retail Operations Department.

Intrigued? Are you the right person that we are looking for...

• Candidate must possess at least a Diploma / Bachelor’s Degree or equivalent qualification.
• At least 6 year(s) and above of working experiences in the related field is required for this position or equivalent retail experience.
• Proficiency in both written and spoken: English and Bahasa Malaysia. Able to speak in Mandarin would be an added advantage.
• Passionate, dynamic, team driven and highly motivated individuals who are willing to take initiative and eager to learn.
• Positive attitude and able to work in a fast pace working environment.
• Strong leadership quality with excellent customer service and communication skills.
• Able to work independently and with minimum supervision and guidance.
• Willing to work according to pre-planned shift hours and weekend/ public holidays.
• Proficiency in Microsoft Office.
• Commercial thinking with sales driven mindset.

Interested applicants; please send in your completed resume to us by clicking on the “Apply Now” button.

We regret that only shortlisted candidates will be notified.

Thank you.

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Textiles, Clothing & Accessories 11-50 employees

Our goal is to help you achieve yours.

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle.

Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.

Our goal is to help you achieve yours.

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle.

Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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