Customer Service Representative (Dutch & French)

Anicare; Flensburg; Remote; EUR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Representative to enhance their remote support team. This role offers the flexibility to work from home while providing opportunities for personal and professional growth. You will manage customer inquiries, resolve issues related to orders, and maintain a positive online presence across various platforms. With a focus on collaboration and communication, you will help shape support policies and procedures in a dynamic environment. Join a forward-thinking company that values your contributions and offers a performance bonus along with training and development opportunities.

Benefits

Work From Home

Paid Time Off

Training & Development

Performance Bonus

WeWork subscription

Qualifications

• Excellent communication skills in English, Dutch, and French.
• Experience in customer support and complaint resolution.

Responsibilities

• Manage customer queries via email and support tickets.
• Resolve order-related problems including returns and refunds.
• Moderate social media comments for a positive online presence.

Skills

English proficiency

Dutch fluency

French fluency

Written communication skills

Customer support experience

Complaint resolution

MS Office Suite proficiency

Video conferencing tools

Social media management

Basic online marketing knowledge

Tools

Freshdesk

Intercom

Kayako

Zendesk

BrandBastion

Hootsuite

Agorapulse

Sprout Social

Job description

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

• Manage customer queries via email and support tickets
• Moderate social media comments for a positive, professional online presence
• Resolve order-related problems, including returns, refunds, replacements, and disputes
• Address complaints on platforms such as Amazon, Klarna, and PayPal
• Monitor shipping performance and other key metrics
• Organize and maintain support policies and procedures
• Liaise with external partners like fulfillment centers, vendors, and third-party services
• Work closely with other team members
  
  
  

Requirements

• High English proficiency
• Native or near-native fluency in Dutch and French
• Excellent written communication skills
• Customer support experience, including complaint resolution
• Proficient with MS Office Suite, Google Docs, or similar applications
• Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
• Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
• Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
• Basic online marketing and e-commerce knowledge
  
  
  

Please submit your Resume/CV in English

Benefits

• Work From Home
• Paid Time Off
• Training & Development
• Performance Bonus