Housekeeping Manager

D.C. Global Talent Inc.; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is looking for a dedicated Housekeeping Manager to lead their housekeeping department. In this pivotal role, you will ensure the cleanliness and maintenance of guest rooms and public areas, while also developing effective cleaning procedures. Your leadership will be key in training and mentoring staff to uphold high standards of quality and customer satisfaction. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you to make a significant impact in the hospitality industry.

Qualifications

• 3+ years of experience in housekeeping management or a related field.
• Strong leadership and communication skills required.

Responsibilities

• Oversee daily operations of the housekeeping department and staff.
• Develop and implement cleaning procedures and schedules.

Skills

Leadership Skills

Communication Skills

Attention to Detail

Ability to Work in Fast-Paced Environment

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Property Management Systems (PMS)

Housekeeping Management Systems (HMS)

Job description

We are seeking a highly motivated and experienced Housekeeping Manager to oversee the daily operations of our housekeeping department. The successful candidate will be responsible for ensuring the cleanliness and maintenance of all guest rooms, public areas, and back-of-house facilities. The Housekeeping Manager will also be responsible for leading a team of housekeeping staff, developing and implementing effective cleaning procedures, and maintaining high standards of quality and customer satisfaction.

Responsibilities:

1. Oversee the daily operations of the housekeeping department, including assigning tasks to staff, monitoring progress, and ensuring that all areas are cleaned and maintained to the highest standards.
2. Develop and implement effective cleaning procedures, protocols, and schedules to ensure that all areas are cleaned and maintained in a timely and efficient manner.
3. Lead a team of housekeeping staff, including training, coaching, and mentoring to ensure that they are equipped to perform their duties effectively.
4. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure that they are clean and maintained to the highest standards.
5. Identify and address any issues or concerns related to cleanliness or maintenance, and implement corrective actions as needed.
6. Develop and maintain relationships with vendors and suppliers to ensure that all necessary supplies are available and delivered in a timely manner.
7. Manage budgets and resources to ensure that the housekeeping department is operating efficiently and effectively.
8. Develop and implement initiatives to improve customer satisfaction and loyalty.
9. Collaborate with other departments to ensure that all areas of the hotel are working together effectively.
10. Conduct performance evaluations and provide feedback to staff members.
11. Maintain accurate records and reports, including inventory management, staff scheduling, and customer complaints.
12. Ensure compliance with all relevant hotel policies, procedures, and regulations.

Requirements:

1. 3+ years of experience in housekeeping management or a related field.
2. High school diploma or equivalent required; associate's or bachelor's degree preferred.
3. Strong leadership and communication skills.
4. Ability to work effectively in a fast-paced environment.
5. Ability to lift up to 25 pounds and stand for long periods of time.
6. Strong attention to detail and ability to maintain high standards of quality.
7. Ability to work varied shifts, including evenings, weekends, and holidays.
8. Proficiency in hotel software systems, including property management systems (PMS) and housekeeping management systems (HMS).
9. Knowledge of OSHA regulations and guidelines related to housekeeping.