Human Resource Information System Manager

FFM Group of Companies; Sungai Buloh; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in Malaysia is seeking a Human Resource Information System Manager to oversee the implementation and management of HRMS. The role involves supervising HR activities, ensuring data accuracy, and driving continuous improvements. Candidates should have extensive experience in HR operations and possess strong analytical and communication skills. This position offers an opportunity to contribute to organizational effectiveness and enhance user experience across the group.

Qualifications

• At least 8 years of relevant experience in HR Operations or HRIS.
• Certified SuccessFactors Professional or similar HR Tech/system administration credentials are advantageous.

Responsibilities

• Oversee HRMS/HRIS activities including setup, issue resolution, and user management.
• Analyze system capabilities and business requirements for improvements.
• Ensure compliance with statutory requirements and data protection laws.

Skills

Communication

Interpersonal Skills

Analytical Skills

Change Management

Strategic Thinking

Education

Bachelor’s degree in Human Resource Management

Business Administration

Tools

SAP SuccessFactors

Job description

Human Resource Information System Manager

• Responsible for overseeing the implementation and management of the Human Resources Management System (HRMS), MiCare, and other HR Information Systems.
• Drive continuous system and process improvements through timely solutions, ensure satisfactory user experience, manage system maintenance, and uphold governance to support group-wide HRMS/HRIS operations.

Responsibilities

• Supervise, manage, and coordinate day-to-day HRMS/HRIS activities, including setup, issue resolution, user and role management, system upgrades, and support across the FFM group of companies.
• Manage data and workflows, ensure data accuracy, and timely updates in the system.
• Analyze system capabilities and business requirements to provide optimal solutions for system/process design and workflows, supporting continuous improvement and automation.
• Stay updated on technical innovations, provide insights on best practices, and recommend improvements.
• Manage and track ticket resolutions in the Issue/Request Log and monitor AMS system credits utilization.
• Build and update test plans, training materials, system configuration documentation, and deliver user training.
• Ensure system configurations comply with statutory requirements, including data protection and employment laws.
• Partner with system vendors for ongoing maintenance, upgrades, and solutions.
• Coordinate system integration with other enterprise systems to ensure seamless data flow.
• Leverage HRMS data for dashboards, insights, and reports to inform operational and strategic decisions.
• Collaborate with stakeholders to improve user interface and experience, drive adoption, and incorporate feedback for improvements.
• Support risk mitigation by ensuring system security, user access control, and adherence to data privacy and cybersecurity protocols.
• Promote and exemplify the company's culture, values, and ethical standards.
• Contribute proactively to departmental and organizational objectives.
• Support ad-hoc projects and organizational effectiveness initiatives.

Minimum Qualifications

• Bachelor’s degree in Human Resource Management, Business Administration, or related field.
• Certified SuccessFactors Professional, Workday Certification, or similar HR Tech/system administration credentials are advantageous.
• At least 8 years of relevant experience in HR Operations or HRIS.

Technical Skills & Professional Knowledge

• Experience in HR (generalist or specialist roles).
• Strong communication, presentation, and interpersonal skills; ability to work independently and meet deadlines.
• Proven ability to manage change in a dynamic environment.
• Ability to analyze complex HR processes and develop solutions.
• Advanced report creation, data analytics, and database knowledge.
• Experience with SAP SuccessFactors or other cloud-based HR systems.
• High integrity, professionalism, and self-motivation.
• Decision-making skills aligned with organizational values.
• Ability to build relationships and foster collaboration.
• Innovative mindset to support business growth and adapt to change.
• Accountability and resource management skills.
• Stakeholder management and service improvement focus.
• Strategic thinking in response to market and internal changes.