Analyst, Collections

Danaher Corporation; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Collections Analyst, where you will play a crucial role in managing customer accounts and ensuring timely payments. This position offers the opportunity to work in a dynamic environment, supporting North America time zones, while collaborating with various departments to resolve billing disputes. With a focus on communication and negotiation skills, you'll contribute to a team dedicated to excellence in customer service. Embrace the chance to grow in a company that values innovation and teamwork, making a real impact on the financial health of its clients.

Benefits

Health Care Program

Paid Time Off

Comprehensive Benefits

Work-Life Balance Programs

Qualifications

• Detail-oriented with strong organizational skills.
• 1-3 years experience in collections or customer service preferred.

Responsibilities

• Monitor and manage overdue accounts and follow up on invoices.
• Contact customers to remind them of overdue payments and negotiate terms.

Skills

Communication Skills

Negotiation Skills

Microsoft Office Suite

ERP System (Oracle)

Education

High School Diploma

Degree in Finance/Accounting/Business

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Oracle ERP

Job description

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Discover how our diverse, talented people are leading the way in harnessing collective power of science, perspectives and passion to partner with our customers to solve their most critical challenges – and how you can play your part in our world-class team as an Analyst.

We are seeking a detail-oriented and motivated Collections Analyst to join our finance team. In this role, you will assist in managing and collecting outstanding payments from customers, ensuring that accounts are up-to-date and that collection processes are handled efficiently and professionally. This role supports North America time zone and working days.

This position is part of the Order to Cash Department, Pall Center for Financial Services (CFS) and will be in Petaling Jaya, Malaysia.

In this role, you will have the opportunity to:

• Assist in monitoring and managing overdue accounts and follow up on outstanding invoices. Work with customers to resolve any billing disputes or discrepancies in a timely manner.
• Contact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment terms.
• Maintain accurate records of all communications and transactions related to collections.
• Coordinate with other departments, such as Sales and Customer Service, to address account issues and provide excellent customer service.
• Ensure all collections activities comply with company policies and legal regulations.

The essential requirements of the job include:

• Education: High school Diploma / Degree preferably in Finance/ Accounting / Business
• Experience: 1 to 3 years of working experience in a collections or customer service role is preferred but not required.
• Skills:
  • Strong communication and negotiation skills.
  • Ability to handle sensitive information with discretion.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Operating knowledge of ERP system – Oracle. Preferred but not mandatory
• Attributes:
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team.
  • Problem-solving mindset and ability to manage time effectively.
• Working shift: *This is in line with your appointment role to support the US team.
  • Daylight Saving - from 8.00pm to 5.00am or 11.00pm to 8.00am MYT
  • Non-Daylight Saving – from 9.00pm to 6.00am or 12.00am to 9.00am MYT

Pall Corporation, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.