Clinical Director

Public Medicare Group; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading healthcare provider in Malaysia seeks a Clinical Director to oversee clinical operations and drive business growth. The role requires strategic leadership, compliance assurance, and P&L accountability across multiple outlets. Candidates should possess a medical or dental degree and extensive management experience. This position offers the opportunity to influence healthcare delivery and expand services nationwide.

Qualifications

• Minimum 8–10 years of clinical experience, with 3–5 years in a management role.
• Experience managing clinical P&L and contributing to business growth strategy.

Responsibilities

• Oversee clinical performance and service quality across clinics.
• Ensure compliance with national healthcare regulations.
• Responsible for financial performance of clinical operations.

Skills

Leadership

Financial Literacy

Business Acumen

Education

Medical Degree (MBBS/MD) or Dental Degree (BDS/DDS)

MBA or MHA

Tools

EMR Systems

Job description

Clinical Director (Malaysia - nationwide)

The Clinical Director is a key member of the executive team, responsible for overseeing the clinical performance, service quality, and professional standards across a network of clinics and dental outlets. This role requires a strategic thinker who can balance clinical excellence with business outcomes. The Clinical Director will drive P&L accountability at the outlet level and play a critical role in identifying, planning, and executing business expansion initiatives to support the organization’s growth.

Key Responsibilities:

1. Clinical Operations Management
2. Provide leadership and oversight of all medical and dental services to ensure delivery of safe, ethical, and high-quality patient care.
3. Develop, implement, and monitor standard operating procedures (SOPs) across all clinical and dental settings.
4. Drive performance improvements through data-driven decisions, workflow optimization, and technology adoption (e.g., EMR, diagnostic tools).
5. Quality & Compliance Assurance
6. Ensure compliance with national healthcare regulations, including Ministry of Health (MOH), medical/dental councils, and occupational health and safety requirements.
7. Oversee internal audits, risk management, clinical governance, and infection control measures.
8. Ensure all practitioners maintain valid Annual Practicing Certificates (APCs) and are compliant with CPD requirements.
9. Clinical Workforce Leadership
10. Lead the recruitment, onboarding, credentialing, and ongoing performance management of doctors, dentists, nurses, and allied health professionals.
11. Promote a culture of clinical excellence, continuous professional development, and ethical patient care.
12. Monitor and improve team productivity, retention, and engagement.
13. P&L Accountability
14. Responsible for the financial performance of clinical operations across all outlets.
15. Monitor and manage revenue, cost of services, operating expenses, and profitability per outlet and per service line.
16. Partner with Finance and Clinic Operations teams to review monthly P&L statements, identify variances, and implement corrective actions.
17. Develop pricing strategies and manage resource allocation to optimize profit margins while maintaining quality.
18. Strategic Business Expansion
19. Identify market opportunities and lead the clinical assessment for new outlet openings, service line additions, and partnerships.
20. Oversee Business Development and Marketing to create value-added service offerings aligned with market demand and revenue goals.
21. Oversee due diligence and clinical readiness for mergers, acquisitions, or collaborations.
22. Contribute to long-term strategic planning, growth forecasts, and capacity-building initiatives.

Requirements:

• Medical Degree (MBBS/MD) or Dental Degree (BDS/DDS) from a recognized institution
• Valid APC and full registration with the local medical/dental council
• Minimum 8–10 years of clinical experience, with 3–5 years in a multi-site or management role
• Experience managing clinical P&L and contributing to business growth strategy
• Additional qualifications in business or healthcare management (MBA, MHA) are highly preferred
• Strong leadership with the ability to manage and motivate cross-functional clinical teams
• High business acumen and financial literacy, especially in P&L and KPI tracking
• Strong understanding of healthcare technologies, EMR systems, and market dynamics
• Position can be based at Kuala Lumpur, Sibu, Kuching, or Sarikei offices with frequent site visits across clinics and dental outlets.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Clinical Director?
• Do you have management experience in the healthcare services industry?

Public Medicare Group (PMG) was established in 2012 in Sarikei, a small town situated in the heart of Sarawak.

Today, PMG is one of the largest local primary healthcare companies in Malaysia, with over 200 entities across Sarawak, Sabah, and Peninsular Malaysia. PMG offers a comprehensive range of primary healthcare services, including medical clinics, dental clinics, and retail pharmacies. Envisioning to be the world’s leading local healthcare services provider, PMG is committed to providing affordable, professional, and comprehensive healthcare services to the local communities.

We have regional offices at Q Sentral - Kuala Lumpur, Kuching - Sarawak, and Kulai - Johor.

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