Manager, Client Services

NielsenIQ; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their Customer Success Team. This role is pivotal in delivering world-class insights and ensuring high client satisfaction. You will lead a team of analysts, fostering strong relationships with clients while providing actionable insights that drive their strategic goals. With a strong focus on data storytelling, you will enjoy a flexible working environment and the opportunity to grow your career in a supportive team. If you are passionate about data and client success, this is an excellent opportunity to make a significant impact.

Benefits

Flexible Working Environment

Volunteer Time Off

Qualifications

• 5+ years of experience in consumer insights and data analytics.
• Strong verbal and written communication skills.
• Experience in coaching or managerial roles.

Responsibilities

• Lead a team to deliver high-quality insights and analytics.
• Build relationships with senior client stakeholders.
• Deliver training on analytics and insights services.

Skills

Consumer Insights

Data Analytics

Quantitative Research

Problem Solving

Presentation Skills

Relationship Building

Time Management

Education

Bachelor's Degree

Postgraduate Degree

Tools

Microsoft Excel

PowerPoint

Job description

NIQ GFK CMI’s Customer Success Team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that helpachieve their strategic and tactical goals.

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.

Responsibilities

• Lead a team of 3 - 5 analyststo deliver consistent and high-quality actionable insight
• Build and maintain strong relationships with senior client stakeholders
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients.
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.

Job Description

• Graduate or Postgraduate with at least 5+ years of experience in consumer insights, quantitative research, data analytics and delivery
• Ideally a first experience in a related industry in consumer research, market research.
• Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
• Awareness of market trends and its interdependencies impacting customers
• Each market to expand and adapt according to the market, account, technical needs, language, knowledge of specific systems, etc.
• Customer Centric mindset
• Excellent time management and prioritization skills with a proven track record of delivering projects on time
• Problem solving and solutions orientated
• Engaging presenter
• Good at building relationships, internally and with clients
• Strong verbal and written communication skills
• Experience of working in an analytical environment
• Coaching or managerial experience
• A positive and creative approach to problem solving
• Excellent presentation skills
• Capable of leveraging tools such as Microsoft excel and PowerPoint

Qualifications

Candidate must be physically located within Malaysia and candidate must be a Country/Region Resident.

Additional Information

• Flexible working environment
• Volunteer time off

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion