Based in Japan-Executive – Customer Service (English and Japanese Language Support)

The Responsibilities of the Role:

• Handle general enquiries and feedback from B2B customers via Voice and Emails in relation to client product and services.


• Provide solution-oriented and individual assistance related to technical enquiries.


• Process email inquiries, escalations and customer complaints on the products and services.


• Be the one-stop solution to help customers with Pre-sales, mid-sales, and after-sales issues.


• To capture all relevant caller information and feed it into the CRM.


• Ensure the productivity levels, service standards and customer relations are maintained.


• Ensure the daily productivity is achieved.


• Continually display a very high standard of customer services.


• Develop relationships with potential clients while nurturing existing relationships with clients.


• Any other task(s) as assigned by management.

Skill Requirements:

• Diploma/Degree or relevant qualification in Business/ IT.


• Excellent command of spoken and written English and Japanese.


• Personal Laptop/PC with own internet services and following requirements: -


• Two monitors 24‘‘


• Workstation (PC/Laptop) Specification: Windows 10 Pro/Home i7, 8GB RAM, 500GB SSD


• Webcam


• Headset with noise-cancelling


• Access to Microsoft Office/Teams


• Chrome & Firefox browser


• .NET Framework 4.7.2 or above


• AnyDesk application


• Possess initiative, able to work independently and as a team.


• Dynamic, highly motivated and a result-oriented team player with good interpersonal skills.


• Well versed in PC hardware and software.


• This position is open to native Japanese nationals based in Japan.


• Work Days/Hours: 9am - 6pm, Monday to Friday.

The Package :

• MYR 11,000

Experience Required :

• Entry Level

Location :

• Japan.