Apprentice - Customer Service & Order Fulfillment

Avery Dennison; Selangor; On-site; MYR 20,000 - 40,000; Full time

Job summary

Join a forward-thinking company through a 12-month Apprenticeship Program in Customer Service. This dynamic opportunity offers comprehensive education and hands-on training, focusing on essential skills such as communication, negotiation, and project management. You will collaborate with the Order Fulfillment team to gain insights into customer management processes. Exceptional apprentices may secure a full-time position upon completion. Embrace a supportive work environment that fosters learning and growth, perfect for recent graduates eager to make an impact in customer service.

Benefits

Day-to-day mentoring

Dynamic work environment

Learning opportunities

Qualifications

• Possess an advanced diploma or higher.
• Less than 1 year of relevant work experience.
• Open to graduates from all academic disciplines.

Responsibilities

• Support the customer service team to manage customer experiences.
• Assist in customer excellence and management-related projects.

Skills

Communication

Negotiation

Project Management

Customer Service

Google Workspace

Education

Advanced Diploma

Tools

Google Workspace

Job description

The Apprenticeship Program is a 12-month program designed to provide comprehensive education and development in the field of Customer Service.

• In addition to on-the-job training and mentorship, you will receive training in relevant functional areas, such as communication, negotiation, and project management. Furthermore, you will participate in projects specifically designed to enhance customer excellence and management.
• In the latter three months of the program, you will be provided with the opportunity to work closely with the Order Fulfillment team, thereby gaining valuable insights into our end-to-end customer management processes.
• Apprentices who demonstrate exceptional performance and potential will be considered for a full-time position upon successful completion of the program.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Support the customer service team and business functions in Malaysia to manage our customers’ experience.
• Assist in customer excellence and management-related projects.

WHAT WE OFFER:

• Day-to-day mentoring from the manager
• A dynamic and supportive work environment
• Learning opportunities in the latest real-world business and customer management applications

WHAT WE WILL BE LOOKING FOR IN YOU:

• Possess an advanced diploma or higher
• Less than 1 year of relevant work experience
• Open to graduates from all academic disciplines and majors
• Basic skills in Google Workspace tools and applications
• Willingness to commit to a 12-month contract

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• Do you have customer service experience?
• How would you rate your English language skills?