Customer Service Officer/Executive (Apple Authorized Service Provider)

SNS Network; Petaling Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in Petaling Jaya is seeking a customer service representative. The role involves managing customer calls, resolving queries, and ensuring adherence to service agreements. Ideal candidates will possess a degree in relevant fields and strong communication skills. Benefits include employee shares, annual bonuses, and comprehensive leave policies.

Benefits

Employee Shares Option Scheme (ESOS)

KPI rewards

Annual Bonus

EPF, SOCSO, EIS

Medical Claim

Overtime Claim

Annual Leave

Medical Leave

Wedding Leave

Staff Purchase Scheme

Qualifications

• Fresh graduates are welcome to apply.
• Knowledge of Apple products is an added advantage.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Manage daily operational tasks to ensure smooth business operations.
• Perform inspections and manage warranty claims.

Skills

Communication

Problem Solving

Analytical Skills

Education

Diploma/Bachelor's Degree in Public Relations

Diploma/Bachelor's Degree in Marketing

Diploma/Bachelor's Degree in Business Administration

Job description

Job Responsibility

• Handle inbound and outbound customer calls efficiently to ensure customer satisfaction by providing excellent customer service.
• Respond professionally and promptly to customer queries and complaints, facilitating their quick resolution.
• Perform inspections, prepare reports, manage warranty claims, and ensure the highest quality of work and adherence to Service Level Agreements.
• Manage daily operational tasks to ensure smooth business operations.
• Aim to achieve and maintain overall performance levels in accordance with SLAs.
• Develop technical skills for professional services and undertake any ad-hoc assignments as required.

Job Requirements

• Possess at least a Diploma/Bachelor's Degree in Public Relations, Marketing, Business Administration, or equivalent.
• Fresh graduates are welcome to apply.
• Proficient in English, Bahasa Malaysia, or Mandarin.
• Organized with strong communication and excellent time management skills.
• Possess high-level conceptual, analytical, and problem-solving skills.
• Positive attitude, self-motivated, and customer service-oriented.
• Knowledge of Apple products is an added advantage.
• Willing to work on Saturday (half-day) and five days a week.
• Willing to work at 3 Two Square, Petaling Jaya, Selangor.

Job Benefits

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• Annual Bonus
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave, Medical Leave, Wedding Leave, etc.
• Staff Purchase Scheme
• Product Training: Apple, Intel, Microsoft, APC, etc.
• Overseas Trips: Asia, America, Australia, Europe
• Salary Review: Twice per year