Customer Support Specialist

Upscale Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An exciting opportunity awaits as a Customer Support Specialist at a forward-thinking company! This role is pivotal in delivering exceptional service to clients globally. You will be the first point of contact for customers, addressing their queries and providing technical solutions with enthusiasm and professionalism. Your contributions will help shape processes that enhance customer satisfaction and service efficiency. If you're passionate about helping others and eager to learn in a dynamic environment, this position is perfect for you. Join a team that values positivity and teamwork, and make a meaningful impact in the customer service landscape!

Qualifications

• Good communication skills in English and Bahasa Malaysia.
• Energetic, positive-minded, and a good team player.

Responsibilities

• Provide operational support to clients via calls and online queries.
• Document call center processes and work on continuous improvement.
• Educate clients on how to use new features or add-on programs.

Skills

Communication Skills

Problem Solving

Customer Service

Technical Support

Multitasking

Job description

About the job Customer Support Specialist

Location: VSQ@PJ

Preferably: Anyone who is passionate and excited to learn!

Salary: Up to RM3,200

Interview date: Immediate

Working hours: 5 days a week

Visa: Malaysia

Role

As a customer support specialist, this role is the face of the company and the first line of support for thousands of its customers across the globe. The ideal candidate will be passionate about providing the highest level of service and resolving issues that customers have, whether through correspondence, phone, or other platforms. They will also help to set up processes to deliver on the promise of service and resolution.

Responsibilities

1. Provide operational support to clients by answering calls and online queries, and provide technical solutions to the issues.
2. Identify and provide feedback from customers to the support team for continuous improvement.
3. Document call center processes and FAQs and work on continuous process improvement.
4. Provide product and technical guidelines for clients and educate clients on how to use new features or add-on programs.
5. Keep and update reported issues and work closely with the technical support team to assure quality client customer service.

Requirements

1. Good written and spoken communication skills in English and Bahasa Malaysia (ability to speak in Mandarin will be an added advantage).
2. Must be energetic, positive-minded, and a good team player.
3. Good work ethic, well organized, and self-motivated.
4. Great attention to detail and ability to multitask.