Customer Service Executive/ Warranty Executive

Magnet Security & Automation Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Ein führendes Unternehmen in der Sicherheits- und Automatisierungsbranche sucht einen engagierten Kundenservice-Executive. In dieser Rolle sind Sie das Gesicht des Unternehmens und bieten hervorragende Unterstützung für unsere Kunden. Ihre Aufgaben umfassen die Verwaltung von Garantieansprüchen, die Unterstützung von Kunden vor Ort sowie die Koordination von Schulungen für Händler. Sie werden in einem dynamischen Umfeld arbeiten, das Ihnen die Möglichkeit bietet, Ihre Fähigkeiten weiterzuentwickeln und zur Effizienz des Kundenservices beizutragen. Wenn Sie eine Leidenschaft für Kundenservice und technische Produkte haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice oder in administrativen Rollen ist bevorzugt.
• Starkes Multitasking und Effizienz in der Aufgabenbewältigung.

Responsibilities

• Verwaltung von Garantieansprüchen und Kundenanfragen.
• Koordination von Schulungen für Händler und Unterstützung vor Ort.

Skills

Kundenservice

Multitasking

Kommunikationsfähigkeiten

Dokumentation

Education

Diplom oder Abschluss in Betriebswirtschaft

Kenntnisse in Elektronik

Tools

MS Office

CRM-Systeme

Job description

Customer Service Executive/ Warranty Executive

As a Customer Service Executive, you will be the face of our company, providing outstanding support to our customers and ensuring smooth operations. Your responsibilities will include managing warranty claims, assisting walk-in customers, coordinating dealer training and site support, handling spare parts, and maintaining accurate documentation.

Key Responsibilities:

1. Warranty Claim Management:
2. Actively follow up on warranty claims to ensure timely resolution and customer satisfaction.
3. Communicate warranty policies, terms, and statuses to customers, addressing any questions or concerns they may have.
4. Liaise with internal teams to expedite claim approvals and resolutions.
5. Customer Support:
6. Provide exceptional in-person assistance to walk-in customers, understanding their needs and offering tailored solutions.
7. Handle customer inquiries, complaints, and feedback with professionalism, empathy, and a problem-solving mindset.
8. Maintain a positive and welcoming environment for customers visiting the office or service center.
9. Training & Site Support Coordination:
10. Schedule and organize training sessions for dealers, ensuring they are equipped with the necessary knowledge and resources.
11. Communicate training schedules, materials, and objectives to dealers in a clear and timely manner.
12. Coordinate site support for dealers, ensuring tools, spare parts, and technical assistance are readily available.
13. Gather feedback from dealers post-training to improve future sessions and support.
14. Spare Parts Management:
15. Oversee the inventory of spare parts related to warranty claims, ensuring availability and accurate tracking.
16. Process spare part requests efficiently and coordinate with the logistics team for timely delivery.
17. Maintain up-to-date records of spare parts usage, stock levels, and warranty-related transactions.
18. Documentation & Administration:
19. Prepare and issue delivery orders (DO) and invoices accurately and promptly.
20. Maintain organized and detailed records of customer interactions, warranty claims, and transactions.
21. Ensure all documentation complies with company policies and regulatory requirements.
22. Collaborate with other departments, including sales, technical support, and logistics, to ensure seamless operations.
23. Identify areas for improvement in customer service processes and suggest solutions to enhance efficiency and customer satisfaction.
24. Stay updated on product knowledge, warranty policies, and industry trends to provide informed support to customers and dealers.

Qualifications:

• Diploma or degree in a relevant field (Business Administration, Electronics, or related).
• Basic knowledge of electronics and technical products.
• Previous experience in customer service or administrative roles is preferred.
• Strong multitasking skills and the ability to handle multiple tasks efficiently.
• Excellent communication skills, both verbal and written.
• Proficient in using computer software for documentation and record-keeping (MS Office, CRM systems).

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?

Consumer Electronics Manufacturing | 51-100 employees

MAG stands as a trailblazer in the industry, boasting an extensive track record of over four decades, rich with technical expertise and knowledge. Building upon the triumph of our renowned MAG AutoGate, we have ventured into a comprehensive array of security and automation solutions. From barrier gates to pedestrian gates, access control systems to CCTV, MAG offers all-inclusive services. Our trusted brand has gained recognition not only in Malaysia but also across international markets.

As Southeast Asia's foremost provider of security and automation solutions, our growth trajectory is soaring high. We are actively seeking exceptional individuals like yourself to join our ranks and embark on a journey of professional advancement within our thriving organization.

Please visit our website www.magnet.com.my for more information about us.