Client Manager

Tecnomic Systems; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

Tecnomic Systems is looking for a Client Manager to enhance client relationships and ensure satisfaction. The role involves managing client accounts, resolving issues, and collaborating with teams to deliver solutions. Join a supportive environment that fosters professional growth and work-life balance.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Work-life balance

Qualifications

• Minimum 2 years of experience in a client-facing role.
• Proven track record of meeting sales targets.

Responsibilities

• Build and maintain strong relationships with clients.
• Respond to client inquiries and resolve issues.
• Forecast and track key account metrics.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Education

Diploma or Degree in Business

Job description

About the role

Tecnomic Systems Sdn Bhd is seeking a talented and driven Client Manager to join our dynamic team in Petaling Jaya, Selangor. As a Client Manager, you will be responsible for managing and nurturing relationships with our valued clients, ensuring their needs are met and their satisfaction is paramount. This is a full-time position that offers excellent opportunities for professional growth and development.

What You’ll Be Doing

1. Build and maintain strong relationships with both existing and prospective clients.
2. Respond to client inquiries, feedback, and requests promptly and professionally.
3. Follow up on leads and convert opportunities into sales.
4. Ensure client satisfaction by resolving issues efficiently and effectively.
5. Communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
6. Forecast and track key account metrics (e.g., sales results, pipeline status, and annual forecasts).
7. Identify growth opportunities within client accounts and collaborate with the sales team to achieve targets.
8. Maintain accurate records of client interactions and activities using CRM tools.
9. Provide clients with product and service information tailored to their needs.
10. Explore opportunities for upselling and cross-selling relevant products or services.
11. Collaborate with cross-functional teams to deliver high-quality solutions that exceed client expectations.
12. Monitor and analyze client data to identify trends, opportunities, and potential risks.
13. Prepare regular reports and updates for management on client activities and performance.

What We’re Looking For

1. Minimum 2 years of experience in a client-facing, account management, or sales role, ideally within the technology industry.
2. Strong interpersonal and communication skills, capable of building rapport with clients at various levels.
3. Excellent problem-solving abilities and a proactive approach to delivering customized solutions.
4. Proven track record of meeting or exceeding sales targets while ensuring high client satisfaction.
5. Comfortable using relevant software to manage client accounts and activities.
6. Ability to work independently as well as collaborate effectively within a team.
7. Diploma or Degree in Business, Marketing, or a related field is preferred.

What We Offer

1. At Tecnomic Systems, we believe in fostering a supportive, collaborative, and growth-oriented work environment. We offer:
2. Competitive salary and comprehensive benefits package.
3. Opportunities for professional development and career progression.
4. A company culture that encourages work-life balance, teamwork, and continuous learning.

If you’re passionate about delivering outstanding client service and want to be part of a leading technology company, we’d love to hear from you. Apply now and take the next step in your career journey with us!