Senior Customer Service Executive

CERDAS KONSULTASI SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Ein dynamisches Unternehmen im Finanzsektor sucht einen Senior Customer Service Executive, um die Kundenbetreuung zu optimieren. In dieser Schlüsselrolle sind Sie der erste Ansprechpartner für unsere Kunden und gewährleisten eine herausragende Unterstützung. Sie werden in einem innovativen Team arbeiten, das sich auf die Bereitstellung von Lösungen in einem sich schnell entwickelnden Markt konzentriert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem flexiblen, professionellen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, idealerweise in der Finanzbranche.
• Starke Kommunikationsfähigkeiten in Mandarin und Englisch.

Responsibilities

• Schnelle Beantwortung von Kundenanfragen über Live-Chat und Telefon.
• Dokumentation von Kundeninteraktionen und Transaktionen.

Skills

Kundenservice

Analytische Fähigkeiten

Problemlösungsfähigkeiten

Fließend in Mandarin

Fließend in Englisch

Education

Bachelor-Abschluss in Finanzwesen

Bachelor-Abschluss in Betriebswirtschaft

Job description

ETO Markets is a leading brokerage specializing in CFDs, Forex, Crypto, and Stocks. We empower traders with state-of-the-art technology, exceptional trading conditions, and outstanding customer support. We are seeking a proactive and dedicated Senior Customer Service Executive to join our dynamic team. In this role, you will serve as a key point of contact for our clients, providing exceptional support and ensuring a seamless customer experience.

Key Responsibilities:

1. Respond promptly to customer inquiries via live chat and phone.
2. Provide accurate information regarding our products, services, and policies.
3. Resolve customer issues and complaints with professionalism and efficiency.
4. Maintain a positive and empathetic approach in all client interactions.
5. Accurately document customer interactions and transactions.
6. Collaborate with internal teams to ensure high-quality and consistent service.
7. Stay up to date on product knowledge and company policies.
8. Identify, troubleshoot, and escalate complex issues as needed.
9. Develop and organize customer service processes, SOPs, internal manuals, and customer-facing guidance materials.
10. Support the onboarding and training of junior customer service team members.

Requirements:

1. Bachelor’s degree in Finance, Banking, Economics, Investment, Business, or a related field.
2. At least 2 years of experience in a customer service role, preferably within the finance or trading industry.
3. Experience and knowledge in CFDs, Forex, or Cryptocurrency is a strong advantage.
4. Excellent written and verbal communication skills.
5. Strong analytical and problem-solving skills with keen attention to detail.
6. Fluency in Mandarin and English (spoken and written) is required as you will support Mandarin-speaking clients.
7. Ability to multitask and manage time effectively in a fast-paced environment.
8. A self-starter who can work independently and collaboratively.
9. Willingness to work flexible hours, including night shifts, weekends, and public holidays.

Why Join Us?

1. Work with top professionals in the financial industry.
2. Join a dynamic and forward-thinking team.
3. Contribute to impactful projects that shape the finance sector.
4. Unlock growth opportunities and advance your career.

Ready to elevate your career? Apply now and become a key part of ETO Markets' success!

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• Which of the following statements best describes your right to work in Malaysia?
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• Are you available for shift work?
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