Global Operations Administrator

CEVA Logistics; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

CEVA Logistics is seeking a Global Operations Administrator in Penang. The role involves managing daily operations, customer interactions, and supporting reporting and performance measurement. Join a dynamic team committed to innovation and excellence in global logistics.

Qualifications

• Experience in supply chain operations preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers and suppliers.
• Manage customer requests and supply chain incidents.
• Assist in preparing reports and KPI analysis.

Job description

551987

Penang, MY

Global Operations Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. Present in 170 countries with over 110,000 employees across 1,500 sites, our goal is to be a Top 5 global 3PL.

We believe our employees are key to our success. We aim to engage and empower our diverse, global team to co-create value with our customers through contract logistics, air, ocean, ground, and finished vehicle transport solutions. CEVA Logistics offers a dynamic environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics and be part of a team that values imagination, encourages boldness, and is committed to excellence. Help us shape the future of global logistics as we aim to become a leader in the industry. As we grow rapidly, will you “Dare to Grow” with us?

Day-to-Day Operations

• Serve as the first point of contact for customers, carriers, suppliers, and other supply chain stakeholders during daily operations.
• Handle customer orders, including documentation and transport bookings with carriers, according to specified routing and service levels.
• Monitor transport execution to ensure adherence to work standards and instructions.

Request and Incident Management

• Manage customer requests and supply chain incidents or disruptions.
• Inform supervisors and relevant stakeholders of issues promptly as they arise.

Visibility and Event Management

• Ensure timely and accurate tracking event updates from suppliers and carriers.
• Follow up on missing events and investigate data inconsistencies.

Support Reporting and Performance Measurement

• Assist in preparing reports, monthly reviews, and quarterly business reviews.
• Support KPI analysis and suggest areas for improvement.

Supplier Management

• Support onboarding of new suppliers to ensure compliance with global order, event, and SOP standards.

Process Governance

• Adhere to all relevant SOPs, work instructions, and procedures.
• Support process or policy changes as directed by process owners.

In addition, the Senior Operations Coordinator will:

• Act as backup for supervisors during absence.
• Onboard, train, and support new staff and suppliers.
• Assist in updating work instructions and sharing best practices.

CEVA Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.