Product Manager

Vertiv; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company seeks a Subject Matter Expert in Power Infrastructure Solutions. The role involves defining product requirements, collaborating with teams, and analyzing customer needs. Ideal candidates should have a degree in Engineering and relevant experience. Join a dynamic team focused on innovation and customer satisfaction.

Qualifications

• 5 years relevant industry experience.
• Strong knowledge of relevant customer segments.
• Fluent in English.

Responsibilities

• Subject Matter Expert on Power Infrastructure Solutions.
• Analyze Voice of Customer and provide proposals.
• Create and maintain Product Documentation.

Skills

Communication

Research

Analytical

Education

Graduated Degree in Engineering (Electrical or Mechanical)

Tools

MS Office

AutoCad

BIM

CFD tools

Job description

POSITION SUMMARY

• Contributes to defining Infrastructure Solutions product / solutions roadmap by consolidating global Voice of Customer data to define market solutions primarily oriented, but not limited, to data center industry.
• Collaborate with cross-functional teams to ensure offering meets market needs.
• Defines product / solution requirements.
• Administer customer facing programs.
• Establishes and communicates benchmarks for competitive landscape to Product Management team.
• Identifies value proposition by customer type.
• Support Solution architects and Application engineers with solution proposals and technical studies.
• Infrastructure Solutions are complex products or solutions mostly related to prefabricated units which consists of Uninterruptible power, power distribution, cooling and white space infrastructure.

RESPONSIBILITIES

• Subject Matter Expert on Power Infrastructure Solutions for executive, marketing, and sales teams.
• Analyze Voice of Customer and provide intelligent and effective ideas, proposals or solutions
• Analyze cost and propose improvements
• Analyze competitor products, documenting strengths, and deficiencies in core functionality.
• Define, develop, and administer customer facing product evaluation programs.
• Engage with Services team to define and implement Power Solutions service offering.
• Gather information and analyze new trends and technology
• Gather and consolidate market intelligence by interfacing with Sales team and Solution Architects.
• Collaborate with cross functional teams to implement new technology in Infrastructure Solutions offering.
• Perform and maintain patent reviews for new offerings. Document data and provide details while interfacing with legal team.
• Create and maintain Product Documentation including user manuals, quick start guides, and technical documentation. Provide support to regionalize documents as needed.
• Work with Product Marketing team on creation of White Papers, Application Notes, Case Studies, and Articles.
• Provide on-site critical customer consultations when required.
• Interface with other Vertiv product and engineering teams to coordinate integration with other hardware and/or software solutions.
• Provide training.

QUALIFICATIONS

• Graduated Degree in Engineering (Electrical or Mechanical) plus 5 years relevant industry experience
• Strong knowledge of relevant customer segments
• Technical expertise to translate customer needs/pain points to solutions
• Strong written/oral communication, especially in communicating customer needs and value propositions
• Effectively communicates technical information and complex ideas to technically diverse audiences.
• Strong research and analytical skills
• Advanced knowledge in MS Office applications with specific emphasis on Excel, Intermediate knowledge of AutoCad.
• Informative knowledge about of BIM and CFD tools.
• Fluent in English
• Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special requirements. This is mostly office job with some traveling at meetings, conferences and other events. From time to time factory visit is required.

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers