Relationship Manager (Nationwide)

AFFIN Group; Cameron Highlands; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance client relationships and maximize account profitability. In this dynamic role, you will manage a portfolio of SME accounts, ensuring prompt credit processing and monitoring of overdue accounts. Your expertise in public speaking and client management will be essential in supporting high-value clients and coordinating with various departments to optimize customer satisfaction. Join this forward-thinking organization and contribute to its commitment to excellence while navigating the complexities of the banking industry.

Qualifications

• Degree in Accounting, Finance, Banking, Business, or Economics required.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor account performance.
• Manage a portfolio of SME accounts and coordinate with branches.

Skills

Public Speaking

Credit Processing

Client Relationship Management

Risk Management

Education

Degree in Accounting

Degree in Finance

Degree in Business

Tools

ORM Tools (RCSA, KCS, KRI, ScAN)

Job description

Join us at AFFIN and create your future!

At AFFIN, open minds meet and inspire a shared commitment to excellence. Here, you won’t just stay at the forefront of the industry—you can make a real difference.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor account performance.

Service Management

• Ensure promptness and quality in credit processing.
• Monitor overdue accounts and undertake measures to prevent NPLs.
• Provide customer information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Manage customer relationships and interfaces.

Operations Management

• Proactively manage a portfolio of SME accounts by monitoring credit risk.
• Coordinate with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator, adhering to BNM policies and AML guidelines.
• Serve as Backup Operational Risk Coordinator for ORM activities.
• Champion ORM activities within the Business Unit.
• Report operational defects and events via the Loss Event Database (LED).
• Utilize ORM tools like RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English, oral and written.
• Good public speaking and presentation skills.
• Knowledge of bank’s credit, operations, and products.
• Awareness of SME issues, policies, and trends.
• Basic business acumen and industry knowledge.