Global Operations Administrator

American; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a dynamic global logistics team dedicated to excellence and innovation. As a Global Operations Administrator, you will be the first point of contact for customers and suppliers, ensuring smooth operations and adherence to standards. This role offers a chance to engage in diverse tasks, from managing customer orders to supporting supplier onboarding. With a commitment to personal growth and continuous improvement, this is an exciting opportunity to shape the future of logistics in a fast-paced environment. Dare to grow with us and make a significant impact in the industry!

Qualifications

• Experience in customer service and supply chain operations.
• Ability to manage documentation and transport bookings effectively.

Responsibilities

• Serve as the first point of contact for customers and suppliers.
• Handle customer orders and monitor transport execution.
• Support onboarding of new suppliers and ensure compliance.

Skills

Customer Service

Supply Chain Management

Documentation Handling

Transport Booking

Data Analysis

Education

Bachelor's Degree in Logistics or Business

Job description

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Full Job Description

Global Operations Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Day-to-day Operations:

1. First point of contact for customers, carriers, suppliers, and other supply chain stakeholders during day-to-day business.
2. Handle customer orders including related documentation and transport booking with carriers according to specified routing and service level.
3. Monitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions.

Request and Incident Management:

1. Handle customer requests and supply chain incidents/disruptions.
2. Inform and highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise.

Visibility and Event Management:

1. Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers.
2. Follow up on missing events and investigate data inconsistencies.

Support reporting and performance measurement:

1. Provide input to supervisors in the preparation of reporting, monthly reviews, and quarterly business reviews.
2. Support analysis of standard KPIs and reports and identify/suggest areas for improvement.

Supplier Management:

1. Support the onboarding of new suppliers to ensure successful origin global order, event, and SOP compliance.

Process Governance:

1. Act in accordance with all relevant CLL SOP, Work Instructions, and job-specific procedures.
2. Support implementation of changes to processes or policies as determined by the process owners.

Senior Operations Coordinator - all of the above, in addition:

1. Act as backup for Supervisors in case of absence.
2. Onboard, train, and accompany new staff during their onboarding period. Support Supervisors in work instruction updates/revisions and best practice feedback.