Lead Agent - Ocean Export Customer Service

Expeditors International of Washington, Inc.; George Town; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading logistics company is seeking a Lead Agent for Ocean Export Customer Service in George Town. The role involves ensuring timely freight processes, accurate data entry, and maintaining strong vendor relationships. Ideal candidates will have a diploma or degree, with 1-2 years of relevant experience and strong communication skills. Join a dynamic team focused on exceeding customer expectations and enhancing service quality.

Benefits

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• 1-2 years of related experience in a similar position.
• Understanding of transportation documentation and terms is a plus.

Responsibilities

• Ensure smooth and timely freight process flow.
• Interact with customers to arrange shipments, exceeding customer service expectations.
• Build and maintain strong relationships with vendors.

Skills

Communication

Organizational Skills

Interpersonal Skills

Proactive

Education

Diploma

Bachelor's Degree

Tools

MS Office

Job description

Lead Agent - Ocean Export Customer Service

Full-time

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals across a worldwide network of over 300 locations on six continents. We provide customized solutions and seamless, integrated information systems to meet the sophisticated needs of international trade. Our services include air and ocean freight consolidation and forwarding, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution, and customized logistics solutions. Headquartered in Seattle, Washington.

Responsibilities

1. Ensure smooth and timely freight process flow
2. Ensure accurate and timely data entry into our operating system
3. Track and trace shipments as required
4. Utilize Process Monitors and Workflows daily
5. Ensure timely movement and delivery of freight to customers
6. Send documents promptly to customers or brokers for customs purposes
7. Ensure accurate and timely client invoicing
8. Interact with customers to arrange shipments, exceeding customer service expectations
9. Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, etc.)
10. Evaluate vendors periodically, focusing on improvements with corrective action plans when needed
11. Collaborate with sales, customer retention, development, and account management to maintain and grow customer relationships
12. Obtain updated rates and sailing schedules from carriers and co-loaders, and communicate regularly with customers
13. Respond promptly to requests for proposals, quotations, or information with market-competitive pricing
14. Perform rate analysis for service contracts to determine optimal costs and service levels
15. Maintain compliance with internal policies, procedures, and external regulations
16. Follow customers' standard operating procedures and keep them updated
17. Meet KPI standards as per company procedures
18. Ensure effective communication and timely responses internally and externally
19. Perform additional tasks as required to meet departmental needs

Minimum Requirements

1. Candidate must possess at least a Diploma, Bachelor's Degree, or equivalent
2. At least 1-2 years of related experience in a similar position
3. Understanding of transportation documentation and terms is a plus
4. Good knowledge of computer applications and MS Office
5. Proficient in written and spoken English
6. Effective interpersonal skills with the ability to listen, comprehend, and communicate clearly
7. Proactive with strong organizational skills
8. Strong desire to learn

Benefits

• Employee Stock Purchase Plan
• Training and Personnel Development Program

All information will be kept confidential in accordance with EEO guidelines.