Customer Service and Receptionist

Malaya Optometrist Optical; Subang Jaya; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading optical company in Subang Jaya is seeking a customer service representative. The role involves assisting customers, resolving complaints, and ensuring satisfaction. Ideal candidates should possess strong communication skills and a proactive attitude. Fresh graduates are welcome to apply.

Benefits

Minimum 12 days of annual leave per year

Company trips

Annual dinners

EPF and SOCSO contributions included

Qualifications

• Fluent in English and Mandarin.
• Customer service experience is an advantage.

Responsibilities

• Confer with customers to provide information and resolve complaints.
• Keep records of customer interactions and actions taken.
• Ensure customer satisfaction with services provided.

Skills

Communication

Customer Service

Education

Diploma or higher education qualification

Job description

Job Responsibilities

• Confer with customers by telephone or in person to provide information about products or services or to obtain details of complaints.
• Ensure that appropriate changes are made to resolve customers' problems.
• Keep records of customer interactions or transactions, including inquiries, complaints, comments, and actions taken.
• Review policy terms to ensure compliance; maintain and update SOP and records.
• Enhance and improve current processes.
• Ensure customer satisfaction with services provided.
• Follow company processes and procedures.

Job Requirements

• Fluent in English and Mandarin.
• Minimum diploma or higher education qualification.
• Skills required: communication, customer service.
• Preferably with an outspoken personality.
• Presentable appearance and personality.
• Customer service experience is an advantage; fresh graduates are encouraged to apply.
• Ability to work as part of a team.
• Proficient in computer skills.
• Willing to work in shifts.
• Trustworthy and responsible.
• Good time management and problem-solving skills.
• Proactive and positive attitude.

Job Benefits

• Minimum 12 days of annual leave per year.
• Company trips.
• Annual dinners.
• EPF and SOCSO contributions included.