Manager, Interline Cargo Operations

Teleport; Sepang; On-site; MYR 30,000 - 70,000; Full time

Job summary

An innovative startup is looking for dedicated individuals to manage cargo operations for air freight. This role involves overseeing loading, unloading, and handling shipments while leading a team to ensure operational excellence. You will develop strategies to optimize transportation routes, negotiate contracts, and collaborate across departments to streamline processes. If you have strong communication skills and a meticulous eye for detail, this is an exciting opportunity to contribute to a dynamic team in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Proficiency in Microsoft Office and data-entry software is required.

Responsibilities

• Manage cargo operations for air freight, ensuring smooth loading and unloading.
• Lead a team, providing guidance and performance evaluations.
• Develop strategies to optimize transportation routes and reduce costs.

Skills

Strong communication skills

Fluent English interpersonal skills

Proficiency in Microsoft Office programs

Experience with standard data-entry software

Meticulous attention to detail

Job description

We are seeking dedicated and detail-oriented individuals with strong reading and execution skills. Our daily operations involve transporting cargo to over 100 stations across Asia, coordinating closely with Cargo Terminal Operators (CTOs) and ground handlers to ensure seamless service. Effective communication with team leaders overseeing air operations is crucial for providing feedback and continuous improvement in service quality.

Requirements

A Day in a Life

As a startup, your daily tasks will be diverse, often requiring multitasking and leveraging your talents to support various business priorities. Your main responsibilities will include:

1. Managing and overseeing all aspects of cargo operations for air freight, including loading, unloading, and handling shipments.
2. Leading a team by providing guidance, training, and performance evaluations.
3. Developing strategies to optimize transportation routes, reduce costs, and improve efficiency.
4. Negotiating contracts with carriers, suppliers, and vendors to secure favorable terms.
5. Resolving operational issues promptly to minimize disruptions.
6. Collaborating across departments to streamline processes.
7. Analyzing performance metrics and implementing improvements for operational excellence.
8. Liaising with airline personnel, ground teams, and freight forwarders for timely cargo movement.
9. Managing documentation such as air waybills and customs forms for international shipments.
10. Monitoring cargo throughout transportation to ensure accuracy and compliance.
11. Handling inquiries and resolving issues like delays or damages.
12. Optimizing cargo loading, space utilization, and flight scheduling.
13. Ensuring safety and security regulations are met.
14. Utilizing systems for inventory management, tracking, and reporting.
15. Monitoring ULD movement via SCM from CTO or GHA across all stations.
16. Supervising daily interline operations for smooth cargo transfers and timely deliveries.
17. Supporting digital initiatives such as e-AWB integration and cargo tracking tools.
18. Recommending system upgrades to enhance efficiency and data accuracy.
19. Acting as the escalation point for service issues or disputes.
20. Establishing KPIs to evaluate interline performance.
21. Providing cargo-related support to other departments as needed.

Leadership Beliefs

Working with AirAsia and the Teleport team may initially be culture-shocking. To aid your adaptation, we believe in shared leadership values:

• Leading by example, including doing work oneself rather than delegating unacceptably.
• Prioritizing speed and action to effect change.
• Over-communicating, especially in autonomous teams.
• Caring for staff and treating them with respect.
• Focusing on goals while being flexible on details.

Skills

The minimum skills required for this role include:

• Strong communication skills
• Fluent English interpersonal skills
• Proficiency in Microsoft Office programs
• Experience with standard data-entry software
• Meticulous attention to detail and accuracy in data entry