CLIENT RELATIONS OFFICER

ASK Management Group Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading training provider in Malaysia is seeking a Client Relations Officer to enhance client engagement and manage corporate relationships. The role offers opportunities for career advancement in a dynamic environment focused on learning and development.

Benefits

Continuous learning opportunities

Dynamic team culture

Access to regional projects in ASEAN markets

Qualifications

• 1-2 years of experience in client relations, sales, or customer service.
• Strong communication skills in English and Bahasa Malaysia.

Responsibilities

• Manage relationships with corporate clients and identify new business opportunities.
• Coordinate training programs and workshops.
• Respond to inquiries and resolve client concerns.

Skills

Interpersonal Skills

Communication

Organizational Skills

Education

Diploma or Bachelor's degree in Business

Diploma or Bachelor's degree in Communications

Diploma or Bachelor's degree in Marketing

Tools

Microsoft Office

CRM tools

Mailchimp

Job description

Job Description: Client Relations Officer
ASK Management Group Sdn Bhd
Award-Winning Training Provider | Registered with HRD Corp Malaysia

ASK Management Group Sdn Bhd, a multi-award-winning training provider in Malaysia and a recognized leader in Learning & Development across Southeast Asia, is currently seeking a dynamic and results-driven Client Relations Officer to join our expanding team. With our fast-paced environment and rapid growth, this role offers exciting career advancement opportunities for individuals passionate about corporate training, client engagement, and professional development.

About Us:
We are proud recipients of the TVET Education Awards 2024 and are registered with HRD Corp Malaysia. ASK Management Group has delivered over 15,000 hours of training across Malaysia, Singapore, Indonesia, Vietnam, and UAE. Our training solutions span multiple industries, focusing on leadership, HR transformation, hospitality, manufacturing, and AI integration in learning.

Position: Client Relations Officer
Location: Kuala Lumpur Office (with occasional travel for corporate training events)
Industry: Learning & Development / Corporate Training
Employment Type: Full-Time

Key Responsibilities:

• Manage and maintain strong relationships with existing corporate clients while identifying new business opportunities.
• Serve as the main liaison between clients and internal departments to ensure client needs are met with professionalism and urgency.
• Assist in coordinating training programs, seminars, and workshops including registration, follow-ups, and feedback management.
• Collaborate with the Sales, CRM, and Program Development teams to deliver tailored training solutions based on client requirements.
• Maintain client databases and records accurately, ensuring all communication is documented and updated regularly.
• Respond promptly to inquiries, resolve client concerns, and provide after-sales support to enhance client satisfaction.
• Participate in industry networking events, forums, and expos to promote ASK Management Group’s services.

Requirements:

• Diploma or Bachelor's degree in Business, Communications, Marketing, or related field.
• Minimum 1–2 years of experience in client relations, sales, customer service, or business development.
• Strong interpersonal and communication skills in English and Bahasa Malaysia.
• Proficient in Microsoft Office and CRM tools; knowledge of Mailchimp or client engagement systems is a plus.
• Excellent organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Passion for continuous learning and interest in the training and development industry.

Why Join Us?

Be part of an award-winning, forward-thinking company that’s shaping the future of workforce training in Malaysia and beyond.

Fast-track your career with continuous learning opportunities and leadership grooming.

Dynamic team culture, nationwide exposure, and access to regional projects in ASEAN markets.

Apply today and grow your career in one of Malaysia’s most respected learning institutions.
Send your resume to [e-mail]
Only shortlisted candidates will be notified.