TCM Payment Specialist

Novartis; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

Join a leading global healthcare company as a TCM Payment Specialist. This role focuses on managing treasury processes, ensuring compliance, and delivering high-quality services. You will collaborate with various stakeholders and drive continuous improvement initiatives. Ideal candidates have a strong financial background, excellent communication skills, and experience with SAP. Be part of a mission to improve lives through innovative healthcare solutions.

Qualifications

• 4-6 years of Financial experience, with in-depth functional expertise in Payment execution.
• Able to communicate fluently in English; Mandarin skills preferred.

Responsibilities

• Manage treasury processes and ensure compliance with financial regulations.
• Provide operational oversight and support for service delivery.
• Collaborate with stakeholders to resolve escalated issues.

Skills

Compliance And Controls

Continuous Process Improvement

Critical Thinking

Analytical skills

Good engagement and communication

Stakeholder Management

Education

University level degree in Business Administration

University level degree in Economics

University level degree in Finance

Tools

SAP

Job description

Summary

The TCM Payment Specialist manages the treasury processes within the FSC, enabling the execution of quality services. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Novartis divisions.

About The Role

Service Delivery:

• Supports transitions and knowledge transfer, monitoring critical deliverables
• Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FRA and Business Functions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.
• Collaborates with key stakeholders, including accounting authorities/auditors
• Serves as a Subject Matter Expert for related policies and processes
• Actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services
• Support the measurement and delivery of service levels and SLA/KPI targets
• Proactively challenge the Status Quo, making fact based recommendations

• Manage day-to-day activities:
• Ensure proper document management for payment activities and fulfill NFCM & audit requirement.
• Support Master Data Maintenance (TCM related) in collaboration with Business and other functions
• Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved
• Ensure the creation and maintenance of adequate accounting records to meet the requirements of local legislation and Novartis required standards
• Perform payments activities, monitor payment error flag & payment rejection.
• Apply Banking requirement & country regulations , in addition to Novartis standard payment policy & guidelines, ensuring timely payment disbursement
  

Key Performance Indicators

• No unsatisfactory audit rating and timely execution of action plans
• Number of business special processes standardized/Deliver business benefits and productivity improvements as per target
• Customer satisfaction of service delivery and process specific KPIs in accordance with agreed SLAs
• Stable services incl. those of outsourced operations, no control issues
• Successful roll out of standard CORE systems and processes
  
  

Minimum Requirements

• University level degree in Business Administration/ Economics/Finance or related field.
  
  

Work Experience

• 4-6 years of Financial experience, with in-depth functional expertise in Payment execution
• Able to communicate fluently in English. Mandarin language skills are highly preferable as it may be required to support the respective markets.
• Demonstrated ability to work effectively in a multi-national, matrix organization
• Previous experience in managing Financial Services
• SAP knowledge
  
  

Skills

• Compliance And Controls.
• Continuous Process Improvement.
• Critical Thinking.
• Analytical skills
• Good engagement and communication
• Stakeholder Management
  
  

Languages

• English / Mandarin
  
  

Why Novartis

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Join Our Novartis Network

If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

https://talentnetwork.novartis.com/network

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards