Team Leader - Concierge

Hilton Worldwide, Inc.; Johor Bahru; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player in global hospitality is seeking a Team Leader - Concierge to oversee operations and ensure exceptional service delivery. In this dynamic role, you will lead a team of Concierge associates, ensuring smooth operations while providing outstanding service to guests. Your ability to train, manage, and motivate your team will be key to enhancing guest experiences. Join a company that values its team members and offers a vibrant work environment where your contributions will make a significant impact. If you have a passion for hospitality and a commitment to excellence, this opportunity could be the perfect fit for you.

Qualifications

• 1+ year in a supervisory role in Concierge operations.
• Strong sense of responsibility and learning ability.

Responsibilities

• Monitor services provided by Concierge associates and ensure smooth operations.
• Train Concierge associates and handle performance appraisals.

Skills

Fluent in English

Interpersonal skills

Professional management ability

Team player

Education

Secondary School education or above

Hotel management major

Job description

Job Description - Team Leader - Concierge (HOT0BEYR)

Job Number:

HOT0BEYR

Work Locations:

DoubleTree Johor Bahru Lot 13177, No 12 Jalan Ngee Heng Johor Bahru 80000

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Team Leader - Concierge monitors all services provided by the Concierge associates and ensures the smooth operation of the Concierge.

What will I be doing?

As the Team Leader - Concierge, you will be responsible for performing the following tasks to the highest standards:

1. Follow the procedures on luggage related matters and deputize the Chief Concierge in his/her absence to ensure that operations run smoothly.
2. Assist the Chief Concierge with manpower planning in accordance to requirements.
3. Train all Concierge associates in accordance with hotel standards, appraise their performances, recommend promotions or transfers, and handle disciplinary actions.
4. Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager, or Guest Service Manager whenever needed.
5. Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
6. Give recommendations on hotel operations when opportunities arise to improve services, increase revenue, or reduce costs.
7. Follow up on other tasks assigned by your superior.
8. Understand local tourism culture and city profile to provide considerate service to guests.

What are we looking for?

A Team Leader - Concierge serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

1. Secondary School education or above.
2. At least 1 year in a supervisory level position in Concierge operation.
3. Fluent in English to meet business needs.
4. Appreciate Hilton culture.
5. Good character and ethics.
6. Strictly obey the relevant laws and regulations, internal policies, and implementations.
7. Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable.
8. Have a strong sense of responsibility and learning ability.
9. Hotel management major preferred, but not required.
10. Member of the Golden Key Association preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and