Field Trainer (F&B) Central Region

ZUS Coffee; Subang Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

ZUS Coffee is seeking a Training Specialist to design and deliver effective training programs for employees. The ideal candidate will possess strong coffee knowledge and experience in training development. This role involves assessing training needs, delivering hands-on training, and evaluating program effectiveness. Join us in enhancing our team's skills and knowledge to ensure compliance with industry standards.

Qualifications

• At least a Diploma in Hospitality or 2 years of relevant experience.
• Experience in training and developing employees.

Responsibilities

• Design and deliver training programs based on employee needs.
• Evaluate training effectiveness and recommend improvements.
• Conduct monthly skill assessments for promotions.

Skills

Coffee Knowledge

Training Development

Communication

Education

Diploma in Hospitality

Tools

Microsoft Office

Job description

Position Responsibilities

• Involved in designing, developing, and delivering training programs by assessing employee training needs and developing training plans to meet those needs.
• Utilize various training methods, including hands-on exercises, lectures, and multimedia presentations, to effectively deliver training content.
• Evaluate the effectiveness of training programs and recommend improvements based on outlet visitation, apart from review and repair exercises.
• Conduct monthly skill assessments for employee promotion exercises and maintain accurate records of training, including attendance and test scores.
• Stay updated on industry trends and best practices in training and development; collaborate with District Managers, subject matter experts, and stakeholders to develop and deliver training programs.
• Ensure training programs comply with relevant laws, regulations, and company policies.
• Perform Training Needs Analysis (TNA) to tailor content to meet regional requirements.
• Assist district managers in recognizing training needs and delivering essential training to enhance outlet knowledge and skills.

Qualifications & Requirements

• At least a Diploma in Hospitality or related disciplines, or a minimum of 2 years of relevant experience.
• Strong coffee knowledge, including coffee quality, sustainability, and experience in F&B, food safety, and operations; hands-on experience in making coffee, tea, and beverages.
• Experience in Specialty Coffee; SCA Foundation and Intermediate certifications are advantageous.
• Experience in training and developing employees, including designing and delivering training programs, assessments, and feedback.
• Willing to travel to different locations for on-site training and support.
• Proficiency in Microsoft Office applications such as Word, PowerPoint, and Excel.

A necessity, not a luxury.

Apply now