Customer Service Associate

Kuala Lumpur Pavilion Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to join their vibrant team. This role offers flexible hours and is perfect for individuals eager to enhance their customer service skills. You will be responsible for providing quality service to guests, assisting with promotions, and ensuring a welcoming environment. Whether you're a fresh graduate or have experience in hospitality, this position offers a fantastic opportunity to grow in a dynamic shopping centre environment. Join us and make a difference in creating memorable experiences for our visitors!

Benefits

Flexible hours

Training opportunities

Team events

Qualifications

• Pleasant disposition and confident in handling inquiries.
• Experience in retail or tourism is an advantage.

Responsibilities

• Assist in promotional activities and handle Lost and Found cases.
• Maintain daily checklist and escort VIPs during functions.

Skills

Customer Service

Communication Skills

Problem Solving

Bilingual (Bahasa Malaysia and English)

Education

SPM qualification

Certificate/Diploma in Hospitality

Job description

Kuala Lumpur Pavilion Sdn Bhd is hiring a Full time Customer Service Associate role in Bukit Bintang, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: RM2,000 - RM2,200 per month

Job description

JOB DESCRIPTION:

To consistently provide quality and value-added services to visitors/ guests of the shopping centre in gracious, attentive, courteous and service-oriented manner which include the following: -

• Assist in promotional activities such as Gift Redemptions, contests and follow-through necessary actions

• Administer redemptions and rewards for promotions in the shopping mall

• Maintain daily checklist and inventory of facilities such as baby strollers, wheelchairs, etc

• Handle Lost and Found cases

• Assist in setting up for events/ functions

• Escort VIPs during functions

• Conduct media tours/ handle tour groups

• Recommend dining venues

REQUIREMENTS:

• SPM qualification and/or Certificate/ Diploma holder in Hospitality, Tourism, Hotel or Retail.

• Pleasant disposition, attentive, focused and confident responding to face-to-face or call enquiries and resolving difficult situations.

• Experience in a hotel, shopping centre, retail, tourism and food & beverage environment would be an added advantage.

• Able to converse fluently in both Bahasa Malaysia and English. Comprehension of other languages is a definite advantage.

• Good general knowledge of surrounding areas of the shopping centre, local prominent landmarks and transportation infrastructure.

• Willing to work on shifts, weekends and public holidays.

• Fresh graduates (SPM holders, graduates from hospitality schools) are also encouraged to apply.

Salary:

• RM10.00 per hour (Part - Time)

Job Types: Full-time, Part-time