Front Office Executive

COBNB Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Ein dynamisches Unternehmen in Malaysia sucht einen Front Office Executive, der als erste Anlaufstelle für Gäste fungiert. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung der Gäste, die Bearbeitung von Anfragen und die Verwaltung von Check-ins und Check-outs. Sie werden die Möglichkeit haben, in einem schnelllebigen Umfeld zu arbeiten und Ihre Kommunikationsfähigkeiten zu nutzen, um sicherzustellen, dass jeder Gast eine unvergessliche Erfahrung hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in der Gastfreundschaft tätig sein möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Front Office oder Gästeservice.
• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten.

Responsibilities

• Begrüßung der Gäste und Bearbeitung von Anfragen.
• Verwaltung von Zimmerreservierungen und Abrechnung.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Problemlösungsfähigkeiten

Flexibilität

Education

Abschluss in Hospitality Management

Job description

About the role

We are seeking a Front Office Executive to join our dynamic team at COBNB SDN. BHD. In this full-time role, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.

Job Description:

1. Greeting visitors, answering phone calls, and responding to inquiries promptly and professionally.
2. Handling check-ins and check-outs, resolving guest complaints or issues.
3. Providing information about hotel facilities, local attractions, and services.
4. Assisting in managing room reservations, including processing bookings, cancellations, and modifications.
5. Routinely checking the rooms’ condition for cleanliness and maintenance issues to be reported.
6. Assisting with billing inquiries and resolving discrepancies in billing records.
7. Maintaining cleanliness and organization of the front office area.
8. Working closely with other departments to ensure efficient operations.
9. Preparing check-in and check-out lists.
10. Identifying patterns or recurring issues and brainstorming solutions to improve processes.
11. Performing data entry tasks, including updating customer records, processing orders, and maintaining accurate databases.
12. Performing any ad-hoc responsibilities assigned by superiors.

Requirements:

• Minimum 1 year of experience in a front office or guest services role in the hospitality industry. Fresh graduates are welcome to apply.
• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds.
• Strong problem-solving and decision-making skills to handle guest inquiries and complaints effectively.
• Flexible and adaptable to work in a fast-paced, dynamic environment.
• Fluency in English and Bahasa Malaysia; additional language skills are an advantage.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Office Executive?
• Which of the following qualifications do you have?
• Which languages are you fluent in?
• Are you available for shift work?
• Are you available to work on public holidays?

COBNB is the leading BnB Operator and Property Management Company in Malaysia, offering leasing and short-term rental management with cutting-edge technology. We aim to optimize property performance for our customers, creating sustained rental income by leveraging workflow automation, pricing, and financial analytics.

By combining a multi-platform property management system with industry knowledge, COBNB is well-positioned to tap into the sharing economy that short-term rentals offer. Our expert system is available to accommodation partners, developers, and independent hosts to enable COBNB to scale and serve the wider community.