Branch Executive

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in delivering exceptional customer service. This role focuses on engaging with customers, resolving issues, and promoting self-serve facilities, all while maintaining high service standards. The company values integrity and teamwork, and offers an environment that encourages personal and professional growth. If you are driven to make a positive impact and believe in bettering lives, this opportunity is perfect for you. Join a movement that aims to help a billion people live Healthier, Longer, Better Lives by 2030.

Qualifications

• Bachelor's degree with 2+ years of experience in customer service.
• Strong communication and analytical skills required.

Responsibilities

• Engage and interact with customers to provide solutions.
• Resolve product/service problems and complaints effectively.
• Facilitate training sessions as a Subject Matter Expert.

Skills

Customer Service

Communication Skills

Teamwork

Analytical Skills

Integrity and Work Ethics

Education

Bachelor's Degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To deliver a personalized and positive experience to customers (agency members and/or customers) by:

1. Engaging and interacting with our customers.
2. Offering the right solutions.
3. Delivering our service promises.

Role Responsibilities

• Provides product and service information through face-to-face service delivery channel that meets and exceeds the defined service standards.
• Promote Self-Serve Facilities by engaging, educating & encouraging customers & agencies to use & sign up.
• Attend and resolve product/service problems and complaints by providing end-to-end solutions.
• Handle escalations from internal and external team members by initiating discussions and providing recommendations for solutions.
• Participate and contribute to project involvement (ad-hoc/routine) within pre-determined timelines, where assigned.
• Be a Subject Matter Expert (SME) and facilitate training sessions.
• Perform other responsibilities and duties periodically assigned by superior(s) to meet operational and/or other requirements.
• Relieve other branches at different locations (if required).

Minimum Job Requirements

• Bachelor's degree holder with minimum 2 years’ experience in related field.
• Passion for delivering excellent customer service experience.
• Highly developed sense of integrity and work ethics.
• Ability to communicate clearly and professionally, both verbally and in writing.
• A strong team player.
• Has a pleasant, patient and friendly attitude.
• Be adaptive to fast-changing environments.
• Able to handle all levels of customers and agents.
• Strong decision-making and analytical abilities.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Do you believe in better?

At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everyone.

If you believe in better, we’d love to hear from you.