Guest Service Assistant / Front Office Assistant

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 18,000 - 30,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant to deliver exceptional service to guests. This role involves greeting guests, managing registrations, and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong interpersonal skills, be able to multitask effectively, and communicate fluently in English and Bahasa. Fresh graduates are welcome to apply, making this a great opportunity to start a career in the hospitality industry. Join a dynamic team and contribute to creating memorable experiences for guests.

Qualifications

• Willing to work on a shift basis.
• Fresh graduates are encouraged to apply.

Responsibilities

• Greet guests upon arrival and prepare registration documents.
• Process departures, calculate charges, and receive payments.
• Provide information on hotel facilities and local points of interest.

Skills

Interpersonal Skills

Multitasking

English Proficiency

Bahasa Proficiency

Mandarin Proficiency

Education

Degree in Hotel Management

Diploma in Hotel Management

Job description

The job description provides a comprehensive overview of the responsibilities and qualifications for the Front Office Assistant role. However, it includes some irrelevant content, such as repeated questions about language skills and application prompts, which should be removed for clarity and professionalism. Additionally, minor formatting improvements can enhance readability.

Here is a refined version:

Responsibilities

1. Greet every guest upon arrival.
2. Prepare documents and keys required for registration.
3. Register arriving guests and assign rooms.
4. Process departures, calculate charges, and receive payments.
5. Attend to telephone calls and messages promptly and courteously.
6. Provide information on hotel facilities and services.
7. Offer detailed information about local points of interest.
8. Arrange services for guests with special needs.
9. Ensure guest requests are efficiently handled.
10. Follow emergency and safety procedures.
11. Guide guests and offer assistance as needed.
12. Perform other duties as assigned by the Front Office leadership team.

Qualifications & Experience

• Willing to work on a shift basis.
• Strong interpersonal skills.
• Ability to multitask.
• Proficiency in English and Bahasa; Mandarin speaking is an advantage.
• Fresh graduates are encouraged to apply.
• Degree or Diploma in Hotel Management preferred.
• Candidate with 1+ year of Front Office experience is preferable.

This version removes irrelevant application prompts and questions, streamlines the responsibilities and qualifications, and improves overall clarity and professionalism.