Senior HR Advisor

Givaudan; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing human experiences. In this role, you will support the HR Services team by addressing customer queries and ensuring effective service delivery. Your analytical skills will help resolve complex issues while collaborating with a diverse team. This position offers a vibrant work environment where your contributions will make a significant impact on people's lives. If you're passionate about customer service and eager to grow in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Bachelor's degree required; customer service experience preferred.
• Good English communication skills; additional languages are a plus.

Responsibilities

• Handle HR-related customer queries and requests effectively.
• Document customer queries and resolutions according to procedures.
• Drive knowledge management and maintain HR policies.

Skills

Customer Service Skills

Analytical Skills

Communication Skills

Problem-Solving

Growth Mindset

Education

Bachelor's Degree in Relevant Field

Tools

SuccessFactors

Job description

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Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Overall mission:

To support the HR Services team in resolving general HR-related queries/requests effectively by applying organizational policies and procedures and escalating complex queries to the next line of support within GBS across the following areas: Core Employee Admin, 1st Level Advisory Services, Data Input and Reporting, Talent and Performance Management, On-boarding, and Talent Acquisition.

What you will be accountable for:

Service Delivery

• Handle customer queries/requests escalated by HR Advisors Local HR
• Responsible for the country calls preparation and to manage the country calls
• Apply organizational policies, practices, and procedures to analyze situations or data from which customer queries/requests can be readily resolved
• Investigate requests that cannot be resolved by analyzing the nature of the request/diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
• Collaborate and coordinate with other team members of GBS, as necessary, to resolve complex customer queries/requests
• Critically evaluate information gathered from multiple sources, reconcile conflicts, and research inconsistencies in information before resolving customer queries
• Adhere to policies and procedures and service levels

Documentation

• Support HR Services to document information regarding customer queries and resolution according to standard operating procedures and produce reports when necessary
• Identify opportunities for improvement, standardization, and/or better leverage of HRIS – communicate to GBS HR Solutions Optimization for review

Knowledge Management

• Drive knowledge management within HR Services, maintaining the latest versions of HR policies and procedures
• Be up to speed on the latest policy changes in HR policies and procedures and eventually train HR Services on the changes in collaboration with other HR Teams
• Engage with third-party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators

Reporting

• Prepare pre-built GBS reports with minor changes if required

Your professional profile includes:

• Possess a Bachelor's Degree in a relevant field
• Possess good English communication skills; additional language knowledge is an added advantage
• Experience in working in a shared service environment/customer service environment
• Possess a growth mindset, be customer-centric, driven, and demonstrate self-awareness
• Proficient in relevant computer applications, preferably SuccessFactors

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives. You work within an inspiring teamwork culture – where you can thrive, collaborate, and learn from other talented and passionate people across disciplines, regions, and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers, and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.