IT Business Continuity Project Manager - KL - Mandarin Speaker

Teleperformance USA; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Business Continuity Manager to develop and implement business continuity strategies. The role involves planning, documentation, and training support to ensure organizational resilience. Candidates should possess strong analytical and communication skills, with a focus on project management.

Qualifications

• Minimum 2 years of experience in project implementation or project management.
• Experience or exposure to BCM and Risk Management (preferred).

Responsibilities

• Develop project plans for the delivery and deployment of the BC Lifecycle.
• Coordinate the implementation of Client Operations’ BC plans.
• Ensure training modules and awareness programs are current.

Skills

Communication

Analytical

Presentation

Education

Bachelor’s degree in a technical or management discipline

Tools

Office automation and computing applications

Job description

Responsibilities:

1. Plan Development:

• Work with the Business Continuity Head to develop project plans for the delivery and deployment of the BC Lifecycle across the enterprise (Planning & Implementation).
• Serve as an internal consultant to Client Operations, support teams, and vendors in coordinating and deploying BC resilience and redundancy strategies.
• Develop and maintain BCM templates, documents, and other related BC policies and standards.
• Coordinate the implementation of Client Operations’ BC plans in line with the enterprise BC-DR Framework and ISS Compliance requirements.

Program Implementation:

• Serve as a key contact to the EMT and DART during business-impacting (emergency) engagements, as assigned by the BCM Head.
• Facilitate monitoring, review, and maintenance of Business Continuity and Recovery plans.
• Support plan activation, implementation, and conduct immediate post-event reviews, lessons learned, and improvements.
• Provide subject matter expertise on BCM processes and coordinate between departments on BC Plans.

Documentation:

• Ensure the currency of BC documentation for Client Operations and support teams across all phases of the BCM Lifecycle.
• Maintain and update BCM tools, portals, and reports to reflect the most current changes and updates.

Training Support:

• Ensure training modules, awareness programs, and resources are current and support the BCM approach.
• Advocate for BCM to Client Operations and enterprise support teams.

Competencies:

• Professional/Technical Knowledge: Knowledge of business continuity and disaster recovery concepts and standards.
• Basic knowledge of project management and planning activities.
• Proficiency in office automation and computing applications.
• Core values: Integrity, Customer focus, Innovation.
• Strong communication, interaction, analytical, diagnostic, and presentation skills.

Knowledge, Education, and Experience:

• Bachelor’s degree in a technical or management discipline.
• Minimum 2 years of experience in project implementation or project management.
• Experience in group analysis exercises.
• Experience or exposure to BCM and Risk Management (preferred).
• Management training background (preferred).
• Multilingual abilities, including English, Mandarin, or other languages.